Cloud Support Associate (Japanese Speaker), AWS Support Engineering

Posted 19 hours 1 minute ago by Amazon

Permanent
Not Specified
Other
London, United Kingdom
Job Description

Job ID: Amazon Web Services EMEA SARL (Irish Branch)

About Us

Amazon Web Services is the market leader and technology forerunner in the Cloud business. As part of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers leveraging a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all cloud products, equipping our customers with the tools and tactics needed to maximize their Product and Support investment.

What Can You Expect from a Life at AWS?

Every day will bring new challenges, including:

  1. Applying advanced troubleshooting techniques to provide unique solutions.
  2. Interacting with leading engineers worldwide.
  3. Partnering with AWS teams to reproduce and resolve customer issues.
  4. Providing feedback to internal AWS teams to improve services.
  5. Driving customer communication during critical events.
  6. Leading projects to improve support processes and customer experience.
  7. Creating tutorials, videos, and technical articles for the developer community.
  8. Working on complex customer problems spanning multiple AWS services.
Why AWS Support?

This role primarily involves customer support in the Cloud, solving cases via phone, email, and chat, using advanced troubleshooting, and working closely with customers to identify root causes. Additionally, support engineers may mentor new hires, develop training, collaborate on complex issues, participate in hiring, and contribute to process improvements.

Key Responsibilities & Technical Profile
  • Computing (Linux/Windows)
  • Networking, Security
  • Storage & Content Delivery Networks
  • Deployment
  • Developer & Mobile Services (Serverless, Web, IoT)
  • Database, Analytics, Big Data
About the Team

Our diverse team values varied experiences and encourages applicants from all backgrounds, even if they do not meet all preferred qualifications. We believe diverse experiences foster innovation and success.

Why Choose AWS?

AWS is the most comprehensive cloud platform, trusted by startups to Fortune 500 companies. We innovate continuously and support a flexible work-life balance and an inclusive culture through employee-led affinity groups and learning opportunities.

Career Development & Support

We promote career growth, provide training, mentorship, and resources to help you develop professionally. Support roles may involve travel, training, and participation in AWS events. Work hours may include weekends based on customer demand.

Qualifications Basic Qualifications

- Bachelor's degree in computer science or equivalent

Preferred Qualifications

- Relevant technical experience and skills as detailed in the job description.

Equal Opportunity & Accessibility

Amazon is committed to diversity and inclusion, ensuring equal opportunity employment. For accommodations during the hiring process, visit our support page.