Cloud Network Engineer

Overview

We're the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.

We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in.

The Opportunity

Our Network Engineering team is responsible for driving technology change and managing technical debt, with a cloud-first strategy at the heart of everything we do. We work closely with product and development teams to support growth and innovation across the business.

As part of the core engineering function, this is a hands-on operational role with a strong focus on Network Security, NetDevOps, and Content Delivery.

We're looking for a highly skilled Network & DevOps Engineer with expertise in Akamai (or a comparable CDN), Palo Alto Prisma Access (SSE), AWS networking best practice, and infrastructure automation with Terraform. This role blends advanced network engineering, cloud security, DevOps automation, and edge performance optimisation to deliver secure, scalable, and high-performing infrastructure for global applications.

In this role, you'll take ownership of ensuring secure connectivity, efficient content delivery, and cloud-native automation across hybrid and multi-cloud environments.

This role is based out of our London office. We call our approach to hybrid working The Blend - it's about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and to do list.

What you'll be doing

Working within the Tech Ops function of Core Engineering, you will support Product, Data, and AI-focused teams, ensuring cloud networking is well-architected and guardrails are consistently applied.

You will take ownership of the design, implementation, and maintenance of content delivery and web security solutions, ensuring clients benefit from optimal performance and security. This includes configuring and managing Akamai-provisioned services such as Property Manager, Edge Logic Cloudlets, WAF, Datastream, AAP Policy, and PKI, as well as troubleshooting and resolving technical issues end-to-end.

Collaboration is key in this role. You will work closely with cross-functional teams to align Akamai solutions with business needs, maintain policies in line with industry trends, and provide recommendations for continuous improvement. You will also review and implement both vendor-proposed changes and internal change requests from product, data, and application delivery teams.

The position also involves the technical review and implementation of network-related CI/CD delivery across cloud and content delivery platforms, as well as participation in working groups to deliver business objectives and drive technical improvements. You will contribute to the proactive development of network environments, guided by business plans, technical architecture, and long-term strategy to meet future requirements.

You will be responsible for network security, developing and maintaining policies and procedures in line with audit requirements and industry standards such as ISO and PCI. This includes managing escalated network and firewall infrastructure support, providing consultation, and delivering cloud network capabilities. You will also take ownership of firewall security policy administration, branch LAN infrastructure maintenance and configuration, DNS management, and the interpretation and implementation of firewall and LAN-based changes.

Finally, you will ensure the successful ownership and management of network operations tickets, making sure they are handled efficiently and effectively.

What we're looking for

You'll be calm under pressure, confident engaging with stakeholders at all levels, and able to manage tight deadlines when restoring critical services. Strong communication, ITIL knowledge, and a collaborative mindset are essential. We're looking for someone who embraces new technology and takes pride in delivering excellent service.

Occasional travel and hands-on support with IT equipment may be required.

Key skills & experience

• Experience in Network engineering/DevOps, including Akamai CDN, Prisma Access SSE, and AWS networking
• Strong firewall expertise (Palo Alto / Check Point) and core routing & switching (Juniper, Cisco, OSPF, BGP, VLANs)
• DNS implementation & security, SSL/PKI, VPNs
• Cloud automation with Terraform and CI/CD (GitHub, Bitbucket)
• Content delivery & web security (Akamai Kona, AAP)
• Monitoring & troubleshooting (Datadog, packet analysis)

We might not be right for you if:

• You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed.
• You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone.
• You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review.

If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit.

Equity, Diversity and Inclusion at IAG Loyalty

Our vision, to create the world's most rewarding experiences, applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.

This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.

Please let us know if we can make any reasonable adjustments to support your interview process with us.