Cloud CCaaS Solutions Architect - AI & Omnichannel

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Solutions Architect to design and evolve the global cloud contact center ecosystem. You will be responsible for creating resilient, scalable solutions across voice and digital channels.

Your role will involve collaborating with business leaders, engineers, and vendors, while also leading architectural reviews and guiding technical decisions. The ideal candidate will have strong experience with cloud contact center platforms and exceptional problem-solving skills.