CLO Operations Manager

Vice President, Client Operations

We're seeking a future team member for the role of Vice President, Client Operations to join our Corporate Trust Operations team. This role is located in Dublin.

In this role, you'll make an impact in the following ways:

• Works with external clients to resolve complex day to day issues of the assigned Collateralised Loan Obligations ("CLOs") and/or loan portfolios to ensure high client experience levels.
• Leads team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem solving skills, judgement, and experience to analyse information.
• Uses developed communication skills to deliver high quality service to a specialised client base.
• Proactively assists clients in reviewing potential business needs and directs them to appropriate internal resources.
• Resolves the most complex or non routine client issues or inquiries, as needed.
• Uses broad understanding of products and services to best propose expanded offerings to clients for front office consideration.
• Serves as an escalation point for clients.
• Leads and participates in internal activities and initiatives designed to improve the client experience.
• Uses knowledge of client services best practices and client needs to help develop process improvements.
• Provides guidance to less experienced team members.
• Supports multiple, complex client accounts.

To be successful in this role, we're seeking the following:

• Bachelor's degree in Business, Finance, or a related field. Advanced degree or professional certification preferred.
• Minimum 7 years Corporate Trust or related financial markets/securities industry experience.
• Corporate Trust, CLO/CDO background strongly preferred.
• Client Service/Loan Operations experience within financial services is strongly preferred.
• Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred.
• Strong analytical and problem solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.
• Proficiency in client service operations and a thorough understanding of industry regulations and standards.
• AI proficiency in operations workflows desirable.

Our Benefits and Rewards:

We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay for performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

We are an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.