Clinical Volunteer Lead

At Pilgrims Hospices, volunteers play a key role in supporting patients and families across our services. We are looking for a Clinical Volunteer Lead to provide leadership to our clinical volunteer workforce across inpatient, therapy, psychosocial and community settings.

This is a visible, hands on role, working alongside teams and volunteers in practice to ensure they are supported, well prepared and able to make a meaningful contribution. The Clinical Volunteer Lead will provide professional leadership for the development, integration and management of clinical volunteers across Pilgrims Hospices.

Working across inpatient, therapy, psychosocial and community services, the post holder will ensure that volunteers are consistently integrated into care in a way that is safe, effective and adds value to patient and family experience.

The role combines operational responsibility with service development. The post holder will be accountable for the recruitment, induction, training, day to day oversight and ongoing development of clinical volunteers, including direct management of defined roles and programmes, and working in partnership with clinical teams to support the management of volunteers across services. They will also lead the development of the clinical volunteer model.

The Clinical Volunteer Lead will act as a source of expertise for staff and volunteers, providing guidance on good practice, supporting clinical teams to work effectively with volunteers, and promoting a consistent approach across the organisation.

This role requires a flexible approach to working location and hours, including some evenings and weekends, planned in advance where possible, to support volunteer activity, groups and community programmes.

We are looking for an experienced clinician with strong interpersonal skills, sound judgement and the ability to work across services, supporting and developing others.

Pilgrims Hospice is the lead provider of specialist palliative and end of life care in East Kent. This post is an exciting opportunity for a clinician to join a developing area of clinical workforce and service delivery, working across a wide range of services where volunteers form an essential part of patient and family care.

Pilgrims provides palliative and end of life care for adults approaching the end of life across inpatient units, each hosting up to 12 inpatient beds, community settings and patient homes. Care of families and carers is equally important. Our multidisciplinary team includes doctors, nurses, counsellors, occupational and physio therapists, social workers, complementary therapists, chaplains and wellbeing practitioners.

Pilgrims Hospices serves a population of over 800,000 across a largely rural area, supported by a workforce of around 360 staff and more than 1,200 volunteers. Volunteers are a vital part of how we deliver care and enhance the experience of patients and families.