Clinical Support and Improvement Officer
Posted 8 days 10 hours ago by NHS
Permanent
Full Time
Academic Jobs
Devon, Plymouth, United Kingdom, PL1 1
Job Description
Clinical Support and Improvement Officer Plymouth Community Dental Services (PCDS), a subsidiary of Livewell Southwest is seeking a highly experienced and motivated senior administrator to join our clinical team.
The Clinical Support and Improvement role is a brand new and exciting opportunity to make a positive and impactful difference in the delivery of care to patients, whilst also helping to shape and develop local specialist dental services for the future.
This role will work closely with the Clinical Lead, providing day to day administrative support, but will also have a particular focus on supporting and managing quality assurance and improvement initiatives within the clinical team.
please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility
All Livewell Southwest staff are expected to able and willing to work across a 7 day service.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity
Main duties of the job Working within the PCDS clinical team, the post holder will provide day to day high quality administrative support to the Clinical Lead which will include diary management, occasional minute taking, arranging training, appraisals and line manager meetings and managing annual leave requests.Additionally they will be a first point of contact for non-clinical enquiries from the clinical team.
A key area of this role will also include supporting in the identification and execution of quality improvement projects within the clinical team and at times the wider dental service. This will require involving stakeholders, process mapping and managing timelines to bring about positive change, with a focus on the use of digital solutions where appropriate. Regular clinical audit and assurance will also contribute to ongoing improvement with the post holder providing essential support in data collection, interpretation and the production of high quality reports.
About us Plymouth Community Dental Services (PCDS) provides specialist led NHS dental care to adults and children with additional needs and those unable to receive care in a general dental practice. We are a multi-disciplinary, friendly team with a focus on support and development where everyone is valued.
PCDS is a wholly owned subsidiary of Livewell Southwest, an independent, award-winning socialenterprise delivering integrated health and social care services acrossPlymouth, South Hams, and West Devon, with specialist services in parts ofDevon and Cornwall.
As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, andcollaboration. We focus on transforming services to ensure sustainability, whileempowering staff and those we serve.
We involve the people we care for, along with their families and carers, inshaping the care they receive, striving to deliver the right care at the righttime and place. Centering our work on individual needs helps people leadhealthy, independent lives.
Livewell Southwest values diversity and encourages applications from allsections of the community, including those with armed forces experience, lived experience of mentalhealth, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during theapplication process, contact the Recruiting Manager.
Job responsibilities JOB PURPOSE
The post holder will be a key member of the clinical team, primarily supporting the Clinical Lead with high quality administrative support and to assist in the delivery of existing processes. This will include undertaking tasks necessary for the efficient and effective applying a high degree of confidentiality to all their work. This will include but not limited to, ensuring compliance with all aspects of training and appraisals as well as arranging team meetings.
A focus of this role will be to support service wide improvements within the clinical team by assisting with clinical audits and analysis of data and contributing to the publication of high-quality reports.
Within all aspects of the role, the post holder will be required to deal effectively with employees at all levels throughout the organisation, the wider health and social care community, clinicians, external organisations and the public. This will include effective verbal, written and electronic media communications.
SCOPE AND RANGE
The post holder will work within Plymouth Community Dental Services and will be required to work within clearly defined policies and operate on their own initiative, taking advice and direction from the Clinical Lead.
MAIN DUTIES/RESPONSIBILITIES
Provide comprehensive administrative support to the Clinical Lead and wider management team, ensuring the efficient coordination of diaries, meetings, correspondence and departmental activities. Prepare agendas and papers, attend meetings where required, and produce accurate minutes while tracking actions to support effective governance and service delivery. Maintain electronic records and manage sensitive patient and staff information in line with organisational policies and information governance standards.
Support the development, implementation and monitoring of quality improvement initiatives across the clinical team. Maintain registers, trackers and compliance documentation, assist with clinical audits, data collection and reporting.
Work independently with a proactive and solution-focused approach, managing workload effectively to meet deadlines while maintaining high standards of accuracy and confidentiality. Research, analyse and present information clearly, use initiative to resolve routine and complex queries, and support data collection for research, audits and performance monitoring activities as required.
Responsibility for administration
Provide day to day administrative assistance to the Clinical Lead, with ad-hoc support to the wider management team as required. Manage diaries, prioritise workload, coordinate activities, arrange meetings and resolve scheduling conflicts to optimise the Clinical Leads time.
Plan and organise a range of formal and informal meetings, liaising with employees across the organisation and external agencies.
Prepare papers and agendas for clinical meetings (e.g. Governance boards) and attend where required and produce accurate, timely minutes whilst tracking actions
Manage incoming correspondence and enquiries on behalf of the Clinical Lead
Daily use of IT programmes relevant to the service area to produce minutes, documents, presentations and reports; be responsible for the effective inputting, storing and maintenance of information relevant to this post
Maintain electronic records ensuring information is organised and easily accessible
Contribute to the development of clinical standard operating procedures and policies for new and existing processes across the service by the collation of data and compilation of the document
Responsibility for people who use our services
Be required to always follow all relevant organisational policies and procedures
Follow existing procedural guidelines and assist to implement changes to working practice that will benefit the service
Responsibility for implementation of policy and/or service developments
Assist with engagement of key departments such as Information Governance and Digital teams when developing new processes
Contribute ideas that support continuous service enhancement
Support the planning, implementation and monitoring of quality improvement initiatives across the clinical team , promoting best practice
Maintain registers and trackers for quality improvement projects, action plans and compliance with clinical standards
Support the coordinating of training and awareness sessions related to clinical quality and service development
Other Responsibilities
Manage time effectively to meet deadlines while maintaining high standards of efficiency within the role and service
The ability to research, interpret, analyse and present information clearly and concisely
Have access to and manage patient records and staff personal and sensitive information
Work with other members of the management team and dental board where required
Use initiative to deal with routine matters and complex queries, deciding when it is necessary to refer to line manager. Work is managed rather than supervised and the post holder will organise own workload on a day-today basis.
A pro-active approach to problem solving
Work independently with ongoing projects with minimal supervision
At times assist the Clinical Lead in the collection of data which may be used as part of a research project or academic paper, following all ethical standards
Regularly undertake complex data collection, analysis and reports for clinical audits . click apply for full job details
The Clinical Support and Improvement role is a brand new and exciting opportunity to make a positive and impactful difference in the delivery of care to patients, whilst also helping to shape and develop local specialist dental services for the future.
This role will work closely with the Clinical Lead, providing day to day administrative support, but will also have a particular focus on supporting and managing quality assurance and improvement initiatives within the clinical team.
please note that this role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility
All Livewell Southwest staff are expected to able and willing to work across a 7 day service.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity
Main duties of the job Working within the PCDS clinical team, the post holder will provide day to day high quality administrative support to the Clinical Lead which will include diary management, occasional minute taking, arranging training, appraisals and line manager meetings and managing annual leave requests.Additionally they will be a first point of contact for non-clinical enquiries from the clinical team.
A key area of this role will also include supporting in the identification and execution of quality improvement projects within the clinical team and at times the wider dental service. This will require involving stakeholders, process mapping and managing timelines to bring about positive change, with a focus on the use of digital solutions where appropriate. Regular clinical audit and assurance will also contribute to ongoing improvement with the post holder providing essential support in data collection, interpretation and the production of high quality reports.
About us Plymouth Community Dental Services (PCDS) provides specialist led NHS dental care to adults and children with additional needs and those unable to receive care in a general dental practice. We are a multi-disciplinary, friendly team with a focus on support and development where everyone is valued.
PCDS is a wholly owned subsidiary of Livewell Southwest, an independent, award-winning socialenterprise delivering integrated health and social care services acrossPlymouth, South Hams, and West Devon, with specialist services in parts ofDevon and Cornwall.
As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, andcollaboration. We focus on transforming services to ensure sustainability, whileempowering staff and those we serve.
We involve the people we care for, along with their families and carers, inshaping the care they receive, striving to deliver the right care at the righttime and place. Centering our work on individual needs helps people leadhealthy, independent lives.
Livewell Southwest values diversity and encourages applications from allsections of the community, including those with armed forces experience, lived experience of mentalhealth, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during theapplication process, contact the Recruiting Manager.
Job responsibilities JOB PURPOSE
The post holder will be a key member of the clinical team, primarily supporting the Clinical Lead with high quality administrative support and to assist in the delivery of existing processes. This will include undertaking tasks necessary for the efficient and effective applying a high degree of confidentiality to all their work. This will include but not limited to, ensuring compliance with all aspects of training and appraisals as well as arranging team meetings.
A focus of this role will be to support service wide improvements within the clinical team by assisting with clinical audits and analysis of data and contributing to the publication of high-quality reports.
Within all aspects of the role, the post holder will be required to deal effectively with employees at all levels throughout the organisation, the wider health and social care community, clinicians, external organisations and the public. This will include effective verbal, written and electronic media communications.
SCOPE AND RANGE
The post holder will work within Plymouth Community Dental Services and will be required to work within clearly defined policies and operate on their own initiative, taking advice and direction from the Clinical Lead.
MAIN DUTIES/RESPONSIBILITIES
Provide comprehensive administrative support to the Clinical Lead and wider management team, ensuring the efficient coordination of diaries, meetings, correspondence and departmental activities. Prepare agendas and papers, attend meetings where required, and produce accurate minutes while tracking actions to support effective governance and service delivery. Maintain electronic records and manage sensitive patient and staff information in line with organisational policies and information governance standards.
Support the development, implementation and monitoring of quality improvement initiatives across the clinical team. Maintain registers, trackers and compliance documentation, assist with clinical audits, data collection and reporting.
Work independently with a proactive and solution-focused approach, managing workload effectively to meet deadlines while maintaining high standards of accuracy and confidentiality. Research, analyse and present information clearly, use initiative to resolve routine and complex queries, and support data collection for research, audits and performance monitoring activities as required.
Responsibility for administration
Provide day to day administrative assistance to the Clinical Lead, with ad-hoc support to the wider management team as required. Manage diaries, prioritise workload, coordinate activities, arrange meetings and resolve scheduling conflicts to optimise the Clinical Leads time.
Plan and organise a range of formal and informal meetings, liaising with employees across the organisation and external agencies.
Prepare papers and agendas for clinical meetings (e.g. Governance boards) and attend where required and produce accurate, timely minutes whilst tracking actions
Manage incoming correspondence and enquiries on behalf of the Clinical Lead
Daily use of IT programmes relevant to the service area to produce minutes, documents, presentations and reports; be responsible for the effective inputting, storing and maintenance of information relevant to this post
Maintain electronic records ensuring information is organised and easily accessible
Contribute to the development of clinical standard operating procedures and policies for new and existing processes across the service by the collation of data and compilation of the document
Responsibility for people who use our services
Be required to always follow all relevant organisational policies and procedures
Follow existing procedural guidelines and assist to implement changes to working practice that will benefit the service
Responsibility for implementation of policy and/or service developments
Assist with engagement of key departments such as Information Governance and Digital teams when developing new processes
Contribute ideas that support continuous service enhancement
Support the planning, implementation and monitoring of quality improvement initiatives across the clinical team , promoting best practice
Maintain registers and trackers for quality improvement projects, action plans and compliance with clinical standards
Support the coordinating of training and awareness sessions related to clinical quality and service development
- Assist in the planning and organising of a range of activities to focus areas of improvement and engage with and include staff members within the process using a broad range of activities such as workshops, meetings and surveys.
Other Responsibilities
Manage time effectively to meet deadlines while maintaining high standards of efficiency within the role and service
The ability to research, interpret, analyse and present information clearly and concisely
Have access to and manage patient records and staff personal and sensitive information
Work with other members of the management team and dental board where required
Use initiative to deal with routine matters and complex queries, deciding when it is necessary to refer to line manager. Work is managed rather than supervised and the post holder will organise own workload on a day-today basis.
A pro-active approach to problem solving
Work independently with ongoing projects with minimal supervision
At times assist the Clinical Lead in the collection of data which may be used as part of a research project or academic paper, following all ethical standards
Regularly undertake complex data collection, analysis and reports for clinical audits . click apply for full job details