Clinical Services Manager Optical Express

Job Title - Clinical Services Manager (Regulatory and Quality Compliance Lead)

Location - Edgbaston or Glasgow (National travel expected)

Hours of Work - FT, 40 hrs pw

Salary - £55-65,000 DoE

The Role

The Clinical Services Manager (Regulatory and Quality Compliance Lead) will play a pivotal role in overseeing regulatory submissions, governance systems, data analysis, and compliance reporting across all Optical Express services.

You will lead on regulatory interactions and ensure readiness for CQC, HIS, HIW, and RQIA inspections, coordinate governance and quality meetings, oversee the Quality and Compliance Dashboards, and support clinical teams to achieve excellence in safety, performance, and compliance.

Reporting directly to the Director of Care & Quality this role will suit an experienced clinical governance or regulatory professional with a strong understanding of healthcare quality and the ability to drive improvement through leadership, analysis, and collaboration. Working from either our offices in Edgbaston, Birmingham or at our St Vincent St Head Office in Glasgow, however, it is expected you will travel regularly to clinics nationally to engage in regulatory and compliance visits.

Key Responsibilities

• Lead on regulatory submissions, applications, and notifications to CQC and other UK regulators.
• Oversee governance administration, including Clinical Governance and Quality Committee meetings.
• Maintain and analyse the Quality and Compliance Dashboard to monitor clinical performance.
• Manage and report on incidents, complaints, investigations, and patient safety outcomes.
• Support and oversee compliance with mandatory training, clinical audits, and quality improvement plans.
• Undertake regular mock inspections and oversee our regulatory readiness framework.
• Liaise with commissioners, regulators, and internal stakeholders on matters of quality and compliance.
• Prepare comprehensive reports for the Director of Care and Quality and the Executive Team.
• Provide leadership and support to the Clinical Services Quality Team, promoting a culture of accountability and continuous improvement.

About You

• Registered Healthcare Professional (NMC, HCPC, or equivalent).
• Significant experience in clinical governance, regulatory compliance, or healthcare quality management.
• Strong understanding of CQC and UK regulatory frameworks, inspection preparation, and application processes.
• Skilled in data analysis, audit management, and quality reporting.
• Excellent communicator with the ability to engage confidently at senior and regulatory levels.
• Proactive, analytical, and organised, with a commitment to clinical excellence and patient safety.

Salary & Benefits

• Salary of £55-65,000 DoE
• 33 Days Annual leave
• Private Medical Insurance
• Free Eye surgery (LVC or IOL)
• Discounts on other group procedures and goods

Optical Express is an Equal Opportunities employer.