Clinical Services Manager- MindCHWF Talking Therapies for Anxiety and Depression

Introduction and Purpose of the post:

We are seeking an experienced, values-driven Clinical Services Manager to provide clinical leadership, operational oversight, and strategic development for our Talking Therapies for Anxiety and Depression service.

You will be responsible for ensuring the delivery of safe, effective, high-quality, and culturally responsive psychological therapies, while supporting and developing a multidisciplinary clinical team.

This role combines clinical leadership, service management, workforce development, and quality assurance, with a strong emphasis on inclusive practice and community accountability.

Main duties and responsibilities:

Clinical & Professional Leadership

• Provide senior clinical leadership across the service, ensuring safe and ethical practice in line with professional, legal, and organisational standards.

• Maintain oversight of clinical risk, safeguarding, and governance arrangements.

• Promote culturally responsive, anti-oppressive, and LGBTQ+ affirmative clinical practice.

Service Management & Development

• Lead day-to-day operational management of the Talking Therapies for Anxiety and Depression service

• Oversee access, waiting times, outcomes, and service performance

• Use data, feedback, and community insight to drive service improvement

• Contribute to service development, innovation, and funding or commissioning requirements

Workforce Leadership & Supervision

• Line manage clinical staff, including therapists, supervisors, and trainees

• Ensure high-quality clinical supervision, reflective practice, and CPD opportunities.

• Foster a supportive, psychologically safe, and inclusive team culture

• Provide training, supervision, guidance, and consultation to other professionals who directly contribute to the formulation and treatment of individual patients, including those in other teams within the organisation.

Equity, Inclusion & Community Engagement

• Embed anti-racist, culturally informed, and LGBTQ+ inclusive frameworks across the service.

• Work collaboratively with community organisations and stakeholders

• Champion the voices and experiences of ACH, Global Majority, and LGBTQ+ service users

Personal specification

The remaining sections outlines what criteria will be used to appoint the suitable candidate.

Criteria are marked as (E) are essential and (D) desirable. (I) would indicate which criteria shall be evaluated at the interview.

Experience, Knowledge, Skills, Abilities - Values and Motivations:

Connected: Creating a compassionate and supportive community.

• Ability to build trusting relationships with staff, service users, and external partners (E, I)

• Experience of collaborative, multidisciplinary team working (E, I)

• Strong communication skills, including the ability to engage sensitively across cultural, racial, and LGBTQ+ identities (E, I)

• Commitment to reflective practice, supervision, and staff development (E, I)

• Experience of engaging with service user feedback to inform service delivery (E, I)

• Experience working in partnership with community organisations, voluntary sector, or grassroots groups (D)

• Lived or professional experience working closely with ACH, Global Majority, and/or LGBTQ+ communities (D)

• Experience co-producing services or pathways with service users and communities (D)

Fair: We strive for equity - no-one's needs should go unmet.

• Strong commitment to equity, diversity, and inclusion in mental health services (E, I)

• Understanding of structural inequalities and their impact on mental health and access to care (E, I)

• Experience delivering or overseeing culturally responsive and LGBTQ+ affirmative psychological therapies (E, I)

• Knowledge of safeguarding, ethical practice, and clinical governance frameworks (E, I)

• Commitment to fair, transparent, and supportive people management practices (E, I)