Clinical Services Manager

About the Role

Clinical Services Manager - Service Sites within theבטח Delivery Portfolio. 40 hours per week, fixed term 6 months (possibility of extension). Reports to the Head of Service Delivery; Accountable to the Chief Operating Officer.

Purpose: To manage the day to day operational delivery of clinical services, ensuring safe, effective, and high quality care in line with agreed service specifications, governance frameworks, and regulatory requirements.

Key Responsibilities

• Support the day to day delivery of clinical services, ensuring services run safely, efficiently, and in line with agreed service models.
• Work closely with Clinical Leads to support high quality patient care.
• Ensure services meet agreed KPIs, performance targets, and contractual requirements; identify and report risks or issues to the Head of Service Delivery.
• Mobilise and deliver new and evolving clinical services under the direction of the Head of Service Delivery.
• Maintain CQC compliance, clinical governance, and information governance across services; ensure that operational processes, audits, and checks are completed and documented Pak to support inspection readiness.
• Support adherence to infection prevention and control (IPC) standards, including monitoring, reporting, and implementation of actions.
• Oversee cold chain management, clinical supplies, and equipment checks to ensure safe clinical practice.
• Ensure standards of cleanliness, environmental safety, and clinical readiness are maintained across service locations.
• Identify, monitor, and elevate clinical and operational risks; contribute to risk registers, incident reporting, and action plans.
• Support investigation and learning from incidents, complaints, and near misses, ensuring lessons are shared within teams.
• Facilitate Health & Safety responsibilities in line with organisational policies.
• Line manage Service Administration and Clinical staff; oversee staff rota, training, sickness, leave, and development.
• Support the collection, validation, and reporting of service performance data (KPIs, activity data) and prepare reports for internal governance forums, operational meetings, and service reviews.
• Run routine and ad hoc reports from EMIS and other systems, delegating tasks appropriately while maintaining oversight of outputs.
• Act as an operational point of contact for clinical service delivery issues, ensuring clear and timely communication.
• Delegate and oversee workflow tasks and messages within EMIS and other clinical systems.
• Collaborate with GP practices, system partners, and internal teams to support service delivery.
• indicado maintain rota management systems and other operational tools.
• Support service improvement initiatives and pathway development under the direction of the Head of Service Delivery and Service Development Officer.
• Encourage staff to identify improvement opportunities and participate in service development work.
• Deputise for senior colleagues as appropriate and within scope, and remain flexible and adaptable to meet operational needs.
• Undertake other duties commensurate with the role as directed.

Essential Skills & Qualities

• Experience coordinating or managing teams within a healthcare or clinical service environment.
• Degree level qualification or equivalent experience (minimum five years in a relevant role).
• Working knowledge of EMIS Web or similar clinical systems.
• Strong IT skills, including Word, Excel, and data handling.
• Good organisational and time management skills.
• Clear and confident communicationDomin both written and verbal.
• Ability to manage competing priorities in a clinical setting.
• Ability to work independently and as part of a multidisciplinary team.
• Understanding of equality, diversity, and inclusion principles.
• Proactive, calm, and methodical approach to work.
• A recognised clinical qualification is desirable.

Person Specification Qualifications

• Degree level qualification or equivalent experience (minimum five years in a relevant role).
• Working knowledge of EMIS Web or similar clinical systems.
• Strong IT skills, including Word, Excel, and data handling.

Experience

• Experience coordinating or managing teams within a healthcare or clinical service environment.
• Good organisational and time management skills.
• Clear and confident communication skills, both written and verbal.
• Ability to manage competing priorities in a clinical setting.
• Ability to work independently and as part of a multidisciplinary team.
• Understanding of equality, diversity, and inclusion principles.
• Proactive, calm, and methodical approach to work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.