Clinical Director

Clinical Director (Home Care Intake & Client Services)

Salary: Competitive, based on experience

Overview

We are seeking a warm, confident, and clinically experienced leader to serve as our Clinical Director focused on client intake, assessments, and service onboarding. This role is ideal for a nurse, social worker, or clinician with hospice, assisted living, or home care experience who thrives at the intersection of clinical care, relationship-building, and consultative sales.

You will be the first clinical point of contact for prospective clients and families-guiding them through one of the most important decisions they will make. The ideal candidate is compassionate yet assertive, professional, detail-oriented, and comfortable discussing care plans, pricing, and securing service agreements.

Key Responsibilities

• Serve as the clinical lead for all new client intake and onboarding
• Respond promptly to inbound inquiries from prospective clients and families
• Conduct consultative conversations to assess care needs and recommend appropriate services
• Perform in-home client assessments and develop initial care plans
• Confidently present service options, pricing, and secure client agreements/deposits
• Drive conversion of qualified leads into active clients
• Oversee the full onboarding process, including clinical documentation and intake paperwork
• Ensure compliance with all clinical and regulatory requirements during intake
• Case Management - responsible for all client's receiving quality care
• Maintain up-to-date care plans as client's conditions progress
• Collaborate with care coordination and scheduling teams to ensure smooth service start
• Provide early-stage follow-up to ensure client satisfaction and continuity of care
• Maintain accurate and timely records in CRM and clinical systems

Qualifications

• Clinical background required (RN, LPN, MSW, or related field strongly preferred)
• 3+ years of experience in home care, hospice, assisted living, or healthcare services
• Proven success in intake, admissions, or consultative sales within a healthcare setting
• Strong ability to build trust quickly with families in sensitive situations
• Comfortable discussing pricing, collecting deposits, and closing service agreements
• Experience completing clinical assessments and onboarding documentation
• Excellent communication, organization, and follow-through
• Tech-savvy with CRM or client management systems
• Valid driver's license and reliable transportation (company vehicle available for visits)

Who You Are

• Warm and empathetic, yet confident and decisive
• Professional and polished in both clinical and customer-facing settings
• Comfortable balancing clinical integrity with business goals
• Skilled at guiding families through emotionally complex decisions
• Motivated by both helping others and achieving results

Why Join Us

• Competitive salary (based on experience)
• Paid Time Off (PTO)
• Dental and Vision Insurance
• Company vehicle available for all client visits
• Opportunity to play a key leadership role in a growing organization
• Make a meaningful impact on clients and families every day