Clinic Receptionist
Posted 1 day 5 hours ago by NHS
The closing date is 06 April 2026
We are looking for an enthusiastic, reliable, and compassionate individual to join our Reception team in Orthoptics and Optometry service. This busy outpatient setting requires a receptionist who can provide a high standard of front of house service, ensuring patients are welcomed, supported, and processed efficiently during their clinic visits.
You will be the first point of contact for patients, carers, and clinicians, playing a vital role in the smooth running of our outpatient clinics. The role demands excellent communication skills, attention to detail, and the ability to remain calm under pressure.
The department provides services Monday to Saturday and there will be a rotation to evening and weekend working.
Main duties of the jobIn addition to the summary below, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
- Ensure patient records and clinic lists are up to date and available for clinical staff.
- Handle telephone and queries in a courteous and timely manner, signposting as necessary.
- Liaise with a range of clinical and administrative colleagues to support smooth clinic operations.
- Maintain confidentiality at all times and comply with Trust policies including data protection and infection control.
- Support patients with additional needs in accessing the service appropriately.
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Person Specification Work Experience- Previous Experience as a Receptionist
- Customer Care
- Previous Employment within a Health field / or working within a team
- Clerical experience
- Secondary school standard of education in basic numeracy and literacy
- Evidence of personal development in previous employment
- Competent at using NerveCentre / Medway system
- Nationally recognised qualification in basic literacy and numeracy
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer nameNottingham University Hospitals NHS Trusts