Client Support Community Manager - French speaking mandatory (m/f/d)

Client Support Community Manager - French speaking mandatory (m/f/d)

As part of our Customer Care Community team whose mission is to be the voice of our community users within Deezer, your role will be to grow the Deezer Community and facilitate two-way communication between users and Deezer teams. You will be reporting to the customer experience manager, collaborating with all teams around Deezer, especially Product and Engineering.

This position can be based in our London or Paris office

What you will do:

• Responsible for growing your own Community
• Coordinating moderation ensuring that Deezer customers receive the necessary support via the Deezer Community
• Escalate critical issues to the appropriate departments
• Produce marketing content to promote Deezer and generate user engagement
• Analyse and report on common user feedback trends within the community
• Report on the performance and activity of the Deezer community

Qualifications:

• Linguist - you have immaculate written and spoken English as well as French
• Support Veteran - Previous experience working in a customer support environment
• Communicative - you have experience communicating one to many and can effectively communicate in any medium.
• Collaborative - we reach our full potential only when we work together.
• Quick to learn - open to new ideas, you focus on the positives and moving forward.
• Part of the Solution - your actions will have a lasting and meaningful impact on Deezer and our users' experience
• Community Veteran - Experience growing and managing communities
• Tech Savvy - knowledge of mobile and digital technology.

Benefits:

• A Deezer premium family account for free
• Access to gym classes
• Join over 70 Deezer Communities to connect beyond your day-to-day work, share passions, learn from each other and .
• Deezer parties several times a year and drinks every Thursday
• Mental health and well-being support from Moka.Care
• Allowance for sports, travelling and culture
• Great offices always located in dynamic and attractive districts, whether in Paris, London or São Paulo!

Additional Information:

• Regular Diversity & Inclusion internal and external talks
• Dedicated employee work streams on Gender equity, Ethnicity & Culture, Disability and LGBTQ+
• Multiple e learnings and mandatory training sessions for all managers
• English and French courses for all, so that everyone can connect and feel included

At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need.