Client Success Manager (Retail Media)

Job Description

How You'll Make an ImpactThe Client Success Manager (Retail Media) role is an integral part of the team and is responsible for supporting our Retailers, partners and prospective clients. The role will see you working closely with our Client Success and Business Development Leads, to run day-to-day operations and assist in revenue generation. You'll be working with an experienced and welcoming team whose clients include household retail names in grocery, department stores and fashion.Join a company that is redefining the marketing and advertising technology landscape. Epsilon's unique combination of data-driven insights and ground breaking technology offers a compelling opportunity to work on industry-leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon's growth and evolution, helping shape the future of the industry. This is a hybrid role requiring you to be in our London office 2/3 days per week.What You'll Achieve

• Deliver a best in-class service to our retail partners, their internal teams and their brands
• You will be the driving force behind client success, running a diverse portfolio of high-profile brands
• Collaborate effectively with our retailer teams
• Offer insights to be provided to the retailer teams
• Present our advertising platform to existing clients and new spenders
• Monitoring our platforms to ensure correct operation and precision
• Deliver innovative digital marketing strategies following budget, targeting and audience briefs
• You will directly contribute to Epsilon's growth by reporting on campaigns, carrying out accurate billing practices and providing insight for future bookings

Who You Are

• What you'll bring with you:
  • Strong organisational skills with an ability to handle time effectively.
  • Excellent communication skills
  • Solution oriented approach and a 'can do' attitude
  • Ability to lead multiple projects, across multiple fields; concurrently
  • Client facing experience
  • Analytical thinking with a curiosity about interpreting data to tell compelling stories
  • Strong commercial skill with the ability to identify growth opportunities and drive profitability
  • A growth mindset, always seeking to learn, adapt, and improve in a fast-evolving industry
  • Keen to learn and prepared to share progress with the wider team
• Why you might stand out from other talent:
  • Retail or retailer's experience
  • Digital media understanding
  • Interested in how data and identity can improve ad campaigns
  • Passion for advertising, technology, and solving complex problems
  • An attitude for facing new challenges, head on

This role is perfect for someone eager to be part of a dynamic, growing business at the pioneering of digital marketing and technology, with ample opportunities to make a significant impact.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We'll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.