Client Success Executive

We're making electric vehicle charging as smart and as simple as possible by building the giant, virtual charging platform of the future. In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1.4 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more. But it's just the start: we're busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers. Octopus Fleet is our business offering, a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused on simplifying operations across mixed and fully electrified vehicle fleets. About the role: We're looking for a talentedClient Success Executive to join the Octopus Fleet team and deliver next level customer service while supporting our business customers in their transition to sustainable energy. What you'll do

• Own Relationships: Be the trusted day to day partner for a portfolio of large fleet customers, supporting them throughout their electrification journey.

• Deliver Great Experiences: Build strong relationships through regular check ins, quarterly reviews, and proactive support.

• Drive Growth: Keep a close eye on account health, spot opportunities to grow accounts, and help customers get the most from our products.

• Track Success: Share meaningful insights and reporting to help customers understand their electrification progress and impact.

• Smooth Onboarding: Own the handover from Sales to Customer Success, making sure every customer gets off to a brilliant start.

• Set Customers Up for Success: Work with customers to define growth goals and key milestones on their electrification journey.

• Champion the Customer: Be the voice of your customers, sharing feedback with the wider Octopus Fleet team to improve their experience.

• Shape the Product: Turn customer feedback into ideas that help evolve our products and keep pace with the fast moving electrification market.

What you'll need

• At least 2 5 years of experience in account management or client success (SaaS desirable).

• A genuine passion for delivering awesome client experiences and driving sustainability goals.

• Comfortable speaking with businesses and experience liaising with senior stakeholders.

• Fantastic written communication skills with the ability to vary your tone based on the recipient.

• You thrive in a fast paced environment and can manage multiple priorities.

• A quick and independent learner, energised by autonomy and responsibility.

• A calm and experienced operational mindset: able to plan ahead, scope, evaluate, implement.

• A knack for detail and a desire to see things through to completion.

• Comfortable working through ambiguity and solving problems with a practical, structured approach.

• Experience in a fast paced, high growth environment is a bonus.

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.