Client Solutions Manager • London London
Posted 1 day 18 hours ago by Next Gate Tech
Benefits
What We Offer
Competitive salary and benefits package, tailored to recognize and reward your contributions
28 vacation days, ensuring you have ample time to recharge and enjoy life outside of work
Comprehensive health and dental care coverage, taking care of you and your well-being
Central office locations with a fully stocked kitchen, offering healthy snacks and fresh fruit to keep you energized throughout the day
Freedom to create your own entrepreneurial experience by being part of a proactive team in constant pursuit of excellence
Professional Development programs designed to expand your skills and maximize your potential at the forefront of financial innovation
A collaborative culture that encourages new ideas and perspectives
Next Gate Tech is an equal opportunity employer. We believe our team's unique life experiences, backgrounds, cultures, beliefs and abilities add richness to our culture and depth to our ideas. Our ongoing commitment to diversity and inclusion creates an environment that supports, empowers and delivers a sense of belonging for all members of the team.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.
About Next Gate Tech
At Next Gate Tech, we create technologies that reshape the landscape of the fund industry operations.
We empower our clients by capturing the full potential of harmonised data to drive intelligent and fully automated operations. Our transformative solutions optimise processes, enhance efficiency, reduce risks, and drive cost savings for our clients.
Driven by our commitment to innovation, our intelligence layer extracts invaluable insights, employs advanced pattern analysis spotting anomalies, and uncovers hidden links within the data.
Our modular, one-stop-shop, SaaS platform seamlessly ingests diverse datasets, creating a harmonised and enriched source of portfolios, transactions, and accounting data. This robust foundation fuels the platform to generate powerful signals through intelligent analytics, empowering a multitude of use cases.
Next Gate Tech is not just a part of the industry's evolution - it is a driving force behind it.
Learn more about us:
- Our story, values, mission and team:
- Our unified platform and technology:
- Our solutions and use cases:
About You
We're looking for a strategic, solutions-oriented professional who thrives at the intersection of technology, business, and client engagement. Excited to help shape the future of our client success function, the ideal candidate will embody:
- Anentrepreneurial mindset, with a passion for solving complex problems in innovative and scalable ways
- Is a trusted partner who builds credibility with executive stakeholders, clients, and cross-functional teams through strong communication and accountability
- Demonstrated success inhigh-growth environments, motivated by the opportunity to build processes, teams, and operational capabilities from the ground up
- Is comfortable with ambiguity, with a proven ability to adapt quickly, remain focused in changing conditions, and bring clarity to complex challenges
About The Role
As a Client Solutions Manager with Next Gate Tech, you will play an instrumental role in understanding our clients needs, translating them into actionable solutions, and ensuring alignment with our product offering. Acting as the key interface between the Client Pole and the Product team, you will ensure that our solutions not only drive product adoption, but meet and exceed client expectations.
Key Responsibilities
Client Discovery & Engagement - Build strong relationships with clients to deeply understand their operational pain points and strategic objectives. Align these needs with Next Gate Tech's product capabilities, identifying gaps and opportunities for innovation
Solution Mapping- Collaborate cross-functionally to translate insights into actionable, well defined requirements and solution designs. Inform product strategy with real world use cases and market trends
Deployment Strategy - Lead the planning and execution of solution deployments, ensuring seamless integration for client satisfaction, capturing feedback and driving continuous improvement loops
Product Advocacy - Serve as an internal advocate for our clients, ensuring it shapes product direction and strategic impact with technical feasibility
Qualifications
A strong dual background in finance and technology is essential
5+ years in roles such as Solutions Consulting, Deployment Strategy, Product Specialist, or equivalent, ideally within SaaS, fintech, or other tech-forward industries
Experience with data management platforms, workflow solutions, or AI-enabled tools, is highly valued
Proven track record of working at the intersection of client needs and product development
Exceptional communication and interpersonal skills; able to translate complex needs into actionable insights