Senior Manager, Client Services

Win and grow client relationships

You thrive on building strong client relationships and translating business goals into impactful social media strategies? You're equally comfortable in a pitch room and a campaign debrief, and you know your way around creator marketing, platform trends, and performance data? Then this role is for you.

• You own your client relationships end-to-end: from brief intake and strategic alignment to campaign delivery and reporting
• You translate client business and marketing briefs into clear social media strategies, ensuring KPIs, platform selection, and creator fit are aligned from day one
• You develop and present pitches for new projects and upsell opportunities, positioning Pulse's capabilities with confidence and commercial instinct
• You oversee campaign execution in close collaboration with internal strategy, creator, and production teams, keeping timelines, budgets, and communication on track
• You analyze and present campaign performance data, drawing clear conclusions and actionable recommendations for your clients

• You have 5-7 years of experience in client services or account management at a social media, influencer marketing, or digital agency
• You are obsessed with social. You know what is trending, what big brands are up to and which creators are hot right now
• You communicate clearly and confidently, in writing and in person, and can manage multiple client demands without losing composure
• You are commercially minded and able to identify and develop opportunities within existing accounts
• You are solution-oriented, structured, and a reliable partner for both clients and colleagues
• You are open to feedback, collaborative by nature, and motivated by delivering work that makes a measurable difference