Client Services Manager - Yorkshire - £35k to £40k pa plus car

This position has now been filled.

Main Purpose of Job

To deputise for the Client Services Director in absence. Understanding the Client Services team accounts and managing them on a day to day basis by covering in the teams absence.

Drive automation projects to simplify our systems and improve consistency.

Acts as a liaison between the customer, sales teams and production departments. Receives customer print enquiries concerning prospective, current, and past orders. Takes ownership for the account(s) by placing the production order to specification. Maintains communication with customers to keep informed about status of their print requirements.

Key Skills

• Good leader and team mentor
• Client / Account management skills
• Print production experience
• Estimating abilities
• Effective time management skills
• Able to communicate on all levels to client and internal stakeholders

Job Responsibilities

• Process efficiencies and effective throughput are key to maximising workflow and productivity.
• Able to prioritise a busy workload, taking control of day to day tasks requested by the CSD.
• Supporting the wider team with general workload and technical queries.
• Supporting the wider team with holiday and sickness cover.
• Liaise with clients by telephone or in person regarding printing requirements, collecting production print specification for printing job.
• Maintain and develop a computerized customer and prospect database.
• Prepare estimates for clients, Key Account Manager, Business Development Manager or management supplied print enquiries.
• Complete and process pre-production work orders / job tickets, detailing parameters of print job.
• Coordinate the handling of customer pre-press material and specifications to print job.
• Coordinate the preparation of all written quotes and proposals.
• Handle phone enquiries for job status, estimates, orders, changes, and complaints.
• Keep clients informed about job status and any challenges.
• Coordinate with Despatch to communicate shipment confirmation to client.
• Cross-check final order value to client provided Purchase Order, noting any deviations.
• Maintain cleanliness of work area and equipment.
• Ensure Business Development Managers and Key Account team are provided with estimates and job updates on a regular basis.
• Support the CSD with the running of the department, process improvement, non-conformance reporting, margin improvement and reducing outstanding client purchase orders.