Client Services Manager - West Midlands - £Highly Competitive Salary

Posted 1 hour 46 minutes ago by Harrison Scott Associates

£60,000 - £80,000 Annual
Permanent
Full Time
Call Centre / Customer Service Jobs
West Midlands, United Kingdom
Job Description

Our client is a master of innovation with ambitious plans for the future. Their forward thinking digital print services cater for every type of customer possible. Substantial growth has resulted in the need for a confident, dynamic and self motivated Client Services Manager to not only nurture relationships with key customers, but also manage a team of account managers.

This role will take ownership and manage the internal Client Services team, providing strategic support across a mix of printed communications. You will need to demonstrate your ability to multitask, define priorities and demonstrate strong analytical and leadership skills whilst working in a high pressure, service led, and fast paced environment. This is a 'hands on' role so if you enjoy getting stuck into a project as well as the strategic side of things, then this is the opportunity you have been waiting for.

Key Skills & Experience Required
  • Experience managing a small team
  • An excellent all round understanding of print, project and campaign management.
  • You must have gravitas with the ability to quickly strengthen and develop relationships with clients, colleagues, internal departments and suppliers.
  • A proven background in developing relationships, be a strong leader and a people person with the ability to delegate well, communicate clearly, lead by example and develop your team.
  • Excellent organisation and communication skills.
  • Process led and methodical.
  • Strong attention to detail.
  • Someone who can build trust, value others, communicate effectively, drive execution, and focus on delivery to customers.