Client Services Manager - Midlands - circa £40k + car allowance

A Fantastic opportunity has arisen to work for a leading direct mail company based in the Midlands. If delivering exceptional customer service is what you do best, and you are ready for a new challenge in a growing, focused company, then this is the Client Services opportunity you have been looking for. The ideal candidate is a self motivated, outgoing individual with a great sense of humour, able to deal with client pressure and short timelines.

As the Client Services Manager you will provide strategic support across a mix of media (predominantly fulfilment and direct mail). You will need to demonstrate your ability to multitask, define priorities and demonstrate strong analytical and leadership skills while working in a high pressure, service led, fast paced environment. This hands on role suits someone who enjoys both project execution and strategic planning.

Responsibilities

• Lead and manage the Client Services team, ensuring performance meets expectations.
• Undertake strategic quarterly reviews with the client base.
• Mentor and coach team members.
• Ensure that client services processes and procedures are efficient, well documented, and continuously improved.

Key Skills & Experience

• Proven experience in a similar role with a comprehensive understanding of print, project and campaign management.
• Ability to build and strengthen relationships quickly with clients, colleagues, internal departments and suppliers.
• Strong leadership and people management skills; able to delegate, communicate clearly, lead by example and develop the team.
• Excellent organisational and communication skills.
• Process led, methodical approach to work.
• Strong attention to detail.
• Capacity to build trust, value others, drive execution and focus on customer delivery.

Please apply by submitting your CV in Word format (.doc or .docx). Only UK residents who have recently worked in the print, packaging or paper sectors will be considered.