Client Services Executive
Posted 24 days 20 hours ago by Ryan LLC
- Competitive Compensation and Benefits
- Home Office Stipend
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement
- After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast paced environment where communication, relationship building and problem solving are at the heart of what you do? At Ryan, we're looking for a proactive and customer focused Customer Service Executive to join our dynamic Property Tax team in Media City, Salford.
Duties and Responsibilities- Own the Client Experience: act as the primary point of contact for client service matters, ensure swift resolution and clear, confident communication, take full ownership of service cases from start to finish, maintain accurate documentation and up to date client records, and collaborate closely with internal teams to deliver seamless, high quality service.
- Drive Growth Through Relationships: understand client needs and proactively recommend solutions that enhance their experience, identify upsell and cross sell opportunities that genuinely add value, and conduct structured outreach to strengthen client relationships and uncover new opportunities.
- Manage Inbound Enquiries: respond promptly and professionally across multiple communication channels, provide clear, accurate information and confidently escalated complex queries where required, ensuring every interaction reflects our commitment to excellence.
- Previous experience within a telephone based customer services or sales role.
- Excellent communication and relationship building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, solution focused mindset.
- A collaborative team player who thrives in a dynamic, fast paced environment.
- A genuine passion for delivering outstanding customer experiences.
- Work from our prestigious MediaCity office, 5 days per week.
- Enjoy a comprehensive benefits package.
- Be part of a fun, vibrant, and supportive team culture.
- Play a key role in driving both client satisfaction and business growth.
- Build your career in an organisation that values collaboration, innovation and professional development.
Equal Employment Opportunity/Affirmative Action/AccommodationRyan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities.