Client Services Executive

Your new company Hays are recruiting for a Client Services Executive on a permanent basis.

This role is based in central Manchester and is fully office based.

Are you an experienced customer service professional looking to bring your skills to a dynamic, high performing organisation?

An award winning professional services firm is seeking a Client Services Executive to join its busy and fast growing Client Services team.

Responsibilities

• Communicate with clients across multiple channels, providing exceptional customer service and supporting them with their enquiries.
• Accurately obtain and record client information using case management software.
• Escalate new enquiries to relevant departments and record feedback promptly.
• Maintain an up to date understanding of all internal departments and services.
• Manage workloads effectively, ensuring tasks and shared inboxes are completed and cleared daily.
• Assess incoming enquiries and provide accurate quotes where applicable.
• Support departments with matters of opening and completion of checks.
• Demonstrate flexibility and adaptability to meet the changing needs of the team and wider business.

Qualifications

• Proven experience in a client facing or customer service role, within professional services.
• Excellent written and verbal communication skills.
• Highly organised, with the ability to prioritise workload independently and meet agreed service levels.
• Strong attention to detail and accurate data entry skills.
• A strong academic background.
• Demonstrable experience achieving or exceeding KPIs.
• Knowledge of Proclaim (or other case management systems).

Benefits

• An excellent Manchester based business.
• A rewarding and supportive working environment.
• A comprehensive benefits package.

Salary is £26,000.

How to Apply

If you're interested in this role, click 'apply now' to forward an up to date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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