Client Services Director

Updated: October 13, 2025
Location: London, ENG, United Kingdom
Job ID:11456

You know what needs to be done and your penchant for delivering results makes it happen.

In this role, you will partner with our clients and deliver client service excellence by leading by example. In addition, you will drive high levels of satisfaction and seek out new business opportunities as the main senior point of contact. The Client Services Director will ensure smooth running of client services teams and accountability for meeting the business objectives of the clients both strategically and financially. You will:

• Apply a high level of scientific and commercial expertise gained through extensive knowledge and experience of the industry and agencies services to act as true partner to clients
• Oversee and lead across the company in development of new commercial opportunities with new and existing clients
• Responsible for overseeing multiple account teams, including the establishment and maintenance of quality standards, cost efficiency and working practices
• Overall responsibility for the strategic direction, growth and development, financial and resource management, and delivery across the account group teams
• Ensure that the company's overall revenue target is achieved
• Degree educated
• Able to lead a team effectively and manage upwards
• Knowledge of pharma regulations (ABPI)

Desired Requirements:

• Good Financial and commercial acumen
• Able to demonstrate influencing skills and abilities

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. To learn more about how we are shortening the distance from lab to life , visit

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation, please contact us at: email protected