Client Services Coordinator - Freight Forwarding

Job: Client Services Coordinator - Freight ForwardingLocation: BD17Salary: £28,000 - £30,000 per annumHours: Monday to Friday: 9am - 5.15pm We're currently partnering with a growing, internationally connected freight provider to appoint a Client Services Coordinator within their operations team. This is an excellent opportunity for someone with a background in freight forwarding or shipping who enjoys working in a fast moving, customer centric environment. This role offers the chance to work with global clients and play a key part in ensuring the smooth delivery of international shipments. Joining a collaborative operations team, you will be responsible for managing a portfolio of customer accounts, ensuring shipments are handled efficiently from booking through to completion. You'll act as a key point of contact, building strong relationships while ensuring service levels remain consistently high. This is a hands on role suited to someone who is detail oriented, organised and confident dealing with multiple stakeholders across different regions.Duties as Client Services Coordinator:

• Acting as a primary contact for customers, handling day to day queries and providing updates on shipments
• Coordinating international freight bookings and ensuring all relevant details are captured accurately
• Communicating with overseas partners, carriers and third party providers to manage shipment progress
• Preparing and reviewing shipping documentation to ensure compliance and accuracy
• Managing shared communication channels and prioritising workload effectively
• Proactively identifying and resolving issues to minimise disruption to customers
• Supporting continuous improvement within the team by suggesting more efficient ways of working
• Building strong working relationships with both internal teams and external partners

About You We're looking for candidates who bring previous experience within freight forwarding, shipping, or logistics operations and who are confident managing customer relationships in a fast paced setting. You will ideally have:

• Experience coordinating import/export shipments
• A strong customer first approach with the ability to build lasting relationships
• Excellent organisational skills and the ability to juggle multiple tasks

Why Apply?

• Join a business with a strong international presence and ambitious growth plans
• Be part of a supportive, team driven environment
• Gain exposure to global logistics operations and key client accounts
• Competitive salary and benefits, with opportunities for development

If you're currently working in freight forwarding or logistics and are ready for a fresh challenge in a forward thinking business, we'd be keen to speak with you. Apply now or get in touch for a confidential conversation.