Client Service Representative

Job Title

Client Service Representative

Corporate Title

Officer

Location

Dublin

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. We are committed to an inclusive workplace and support our teammates' physical, emotional, and financial wellness.

Location Overview

Our Central Park office in Leopardstown, Dublin offers modern facilities including an onsite gym and staff restaurant. Travel options include the LUAS network and a shuttle service between Dublin City Centre and Central Park.

Team

Join an established team in Dublin supporting a multinational Large Corporate client base in EMEA.

Role Description

Provide end to end client support across treasury activities, act as primary contact, build client relationships, offer proactive advisory, collaborate across internal teams to enhance client experience, drive operational efficiencies, and ensure consistent service delivery. This role offers high visibility and opportunities to grow your career with exposure to a variety of financial products.

Responsibilities

• Support clients with treasury movements, managing expectations through regular updates.
• Act as front line support, coordinating internal partners to deliver accurate and timely resolutions.
• Build client relationships through communication and understanding client priorities.
• Provide advisory by identifying operational efficiencies, reducing repairs, and promoting self service opportunities.
• Deliver face to face service reviews, positioning advisory insights and demand reduction initiatives.
• Tailor service approach to client needs to influence positive satisfaction outcomes.
• Resolve conflicts professionally and escalates risks impacting client experience.
• Leverage industry and product expertise to deepen relationships and mitigate risks.
• Collaborate with Sales, Product, Operations, Technical Support, and Fulfilment to ensure seamless delivery.
• Help build and support a cohesive, high performing team aligned to shared goals and consistent client service.

Qualifications & Experience

• Experience in client service or client facing roles.
• Experience gained within financial services or investment banking.
• Appetite to evolve and add to a continued excellence environment.
• Ability to travel to client visits.
• Effective verbal and written communication skills.
• Influencing skills to foster timely resolution for clients.

Skills

• Fluency in a major European language in addition to English (written, reading, speaking).
• Understanding of cash management and/or treasury products and clearings.

Benefits

We offer a competitive benefits package including private healthcare, annual health check, pension plan, life assurance, income protection, paid maternity and paternity leave, flexible benefits, Employee Assistance Program, well being account, travel insurance, cycle to work scheme, tax saver tickets, and opportunities for charitable giving and cultural membership.

Equal Opportunity Statement

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, membership of the Traveller community, age, sexual orientation, pregnancy or maternity, civil status, socio economic background, family status, or physical or mental disability.