Client Journey Specialist

London, United Kingdom About the job Support the development of UK-focused product propositions and client journeys by gathering customer and internal feedback, conducting research, and helping tailor offerings to local market needs Support the UK product roadmap with analysis that quantifies opportunity, measures impact, and guidesprioritisation. Assistin defining and launching new products and platform features, ensuring they meet local market needs and contribute to KPIs like trading activity, net funding, andrevenue Monitor andoptimisepricing structures, margin schedules, and product accessibility, using data to support commercial decision-making Conduct competitor benchmarking and market analysis, producing well-structured insights that inform strategic direction Collaborate with Marketing, Compliance, Legal, and Platform teams to ensure alignment on product messaging, regulatory obligations, and commercial goals Contribute to the responsible use of AI and advanced analytics across product and commercial initiatives, supporting experimentation, insight generation, and process efficiency in line with regulatory expectations and Saxo's client-first principles Your profile We'relooking for a commercially driven and analytically minded individual with0-3years of experience in product,project management, or data analysis role within financial or investment services.You have advanced Excel skills, working knowledge of SQL, and a strong interest in how AI and data can be applied to improve decision-making, client outcomes, and operational efficiency in a regulated environment. You understand retail investment platforms and performance metrics, communicate insights clearly, and are comfortable working across multiple initiatives in a fast-paced setting. Above all, you're curious, detail-oriented, and motivated by impact - keen to learn, contribute, and help empower UK clients to invest and trade with confidence.We conduct interviews on a continuous basis, so send your application sooner rather than later. We get curious people invested in the world When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo - no matter which role you take on.You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don't just offer a job - we offer an opportunity to invest in your future! How to apply : Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better! The ideal candidate is a highly independent self-starter, comfortable delivering high-visibility work in a fast-paced, regulated, and data-driven environment. You will join a team focused on innovation, continuous enhancement, and collaboration. Your ideas will help shape products and journeys that empower clients to invest and trade with confidence across global markets. Working closely with Marketing, Operations, Compliance, Platform, and Product teams, you will translate commercial and client needs into clear, well-defined requirements that enable new features, streamline processes, and continuously improve the end-to-end client experience. As a Client Journey Specialist, you will support the Commercial team in delivering key initiatives that enhance Saxo's trading and investment offering. The role spans process improvement, platform experience optimisation, commercial reporting, and branding initiatives, as well as contributing to strategic projects as they arise. You will work on high-impact initiatives that directly support client acquisition, engagement, and long-term value. Key Responsibilities About Saxo Bank Support our purpose We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That's why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world's most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions. Be part of a unique journey . Continuously strives to improve the Saxo Experience and exceed our clients' expectations.