Client Experience Assistant (Front of House) Corporate London

Client Experience Assistant (Front of House)

The Client Experience Assistant is a core member of our front of house team, supporting the delivery of a seamless, high quality client and visitor experience in our London office.

This role is ideal for someone reliable, proactive and service driven, with strong attention to detail and pride in maintaining a professional environment. The role requires wearing an Isio provided uniform and maintaining a polished, professional appearance at all times.

This role is 35 hours per week, Monday-Friday. The working pattern will vary within the 8:00am to 6pm operating window to ensure full cover (e.g., rotating shifts such as 8:00am to 4pm, 9:30am to 5:30pm, 10:00am to 6pm).

This in office role will be based at our London premises on Noble Street, Barbican, EC2V 7EE.

What does the role entail?

• Deliver a consistent five star meet and greet service for all clients and visitors.
• Act as the first point of contact for queries, ensuring efficient, solution focused support and timely follow up.
• Build strong relationships with key stakeholders across the business to enable a smooth and coordinated experience.
• Manage meeting room bookings, ensuring appropriate prioritisation for client meetings.
• Ensure all office procedures, standards and policies are followed and continuously maintained.
• Organise and maintain office supplies for colleagues and visitors, including stock checks and replenishment.
• Maintain oversight of office security, including monitoring access and reporting any concerns promptly.
• Support the day to day running of the office switchboard, event coordination and ad hoc operational tasks.
• Become the onsite Audio Visual "go to", providing basic IT/presentation support and engaging with IT where needed.
• Handle routine administrative tasks, including incoming and outgoing post, deliveries, and general office duties.

What we're looking for?

• Experience in a corporate or professional services environment in a similar front of house or facilities role.
• Confidence managing and communicating with stakeholders at all levels.
• Previous experience of using video conferencing and meeting room technology.
• Strong interpersonal and communication skills, with a warm and professional manner.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office and common workplace technology.
• Ability to maintain a polished, professional appearance in line with the required uniform and dress standards.

We can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits.

Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us .