Client Engagement Coordinator

Client Engagement Coordinator (Part-Time) - Willing Care Recruitment £12.50 per hour Monday to Friday 10:00am-3:00pm (25 hours per week) Reading (office-based)

If you're confident on the phone, naturally organised, and you actually enjoy speaking to people, this is a strong role at the heart of our recruitment operation. You'll keep relationships warm, keep conversations moving, and make sure clients feel looked after properly.

Key job details

• Role: Client Engagement Coordinator
• Hours: 10:00am-3:00pm, Monday-Friday
• Pay: £12.50 per hour
• Location: Reading, office-based

Why this role is worth considering

Willing Care is a fast-growing recruitment business working across healthcare, social care, and early years. We're big on straight-talking, high standards, and doing things properly-no fluff, no "tick-box" service. You'll be supported with training and development, and you'll be part of a team that moves with purpose.

What you'll do

• Make outbound calls to existing and prospective clients: check-ins, updates, relationship building
• Book meetings and follow-ups for the wider team, keeping the diary tight and productive
• Gather and qualify vacancy information (role needs, shift patterns, timelines, must-haves) and pass it on clearly
• Keep our CRM and records updated and accurate (notes, actions, next steps)
• Handle incoming enquiries and route them quickly-no one gets left hanging
• Support the recruitment team with client communication and general coordination
• Help maintain professional standards in how we present, follow up, and deliver-this is the "Willing Care standard"

What we're looking for

• Confident speaking to people on the phone (you don't need a script to be yourself)
• Strong organisation: you'll juggle calls, tasks, and follow-ups without dropping the ball
• Clear communication-friendly, professional, and direct
• Comfortable working to daily activity expectations (this is an engagement role, not a "quiet admin" role)
• Experience in customer service, scheduling, sales support, recruitment support, or office coordination is useful-but attitude matters most

What happens after you apply

We review applications promptly. If it looks like a match, we'll arrange a short call first, then invite you in to meet the team.