Client Dispatch Administrator

Client Dispatch Administrator - Newry

Your new companyGreat opportunity to work for a design and manufacturing company based in Newry. This company is a family business successfully trading for over 40 years and have gone from strength to strength. They are recruiting for a Client Dispatch Administrator. This is a full time permanent job. Hours of work are Monday - Friday 8.30-5.30.
Salary is £27k-£29k.
Your new roleAs Client Dispatch Administrator your duties will include :

Take over client communications once a sale is confirmed, being introduced via email as the dedicated contact for their order.

Provide proactive, professional client communication, sharing regular progress updates, responding promptly to questions or concerns, and managing expectations transparently in the event of delays or changes.

Coordinate internally with production, logistics, and sales teams to track progress, address potential issues, and ensure smooth execution from production to delivery at the client's project site.

Ensure all logistics and timelines are clearly defined, confirmed, and executed on schedule, from production through to delivery.

Input new orders into system ensuring details are accurate and tasks/deadlines are tracked effectively.

Translate client orders into detailed production forms for the workshop team, and collaborate closely with the Product Manager to support procurement and scheduling.

Maintain precise documentation-accurate records of communications, order details, SOP compliance, and brand material tracking.

Confirm successful delivery of products and transition the client relationship back to the sales team to complete the process.

Conduct small project evaluations to identify learnings and opportunities for process improvement.

Share images, progress updates, and reports to build client confidence and excitement in their bespoke pieces.

Carry out general administrative tasks on an ad hoc basis to support the wider team.

What you'll get in returnYou will get offered a salary of 27k-£29k, 30 days holiday, a great working environment and the opportunity to join a very exciting expanding business
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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