Client Delivery Lead - Drive Retention & Growth

Social Hotspot in Manchester is seeking a hands-on Head of Delivery to lead our 9-person client delivery team. You'll own churn, client satisfaction, and upsell bonuses while reporting to the co-founder. You'll be in the calls, the boards and the WhatsApp groups daily to drive performance.

You'll audit, coach, hire, onboard and, when needed, exit team members; own SOPs and monthly grading and bonuses; keep a sharp focus on retention and growth through upsells and referrals.