Client Care Supervisor - The Care Team - Dublin Southside The Care Team

Role Summary

The Care Team is excited to advertise an open position for a Client Care Supervisor for Dublin Southside.

Role and Responsibilities

• Case management of community based clients; assessing new clients and developing/drafting client care plans. Identifying needs and requirements for clients, providing assistance in achieving goals for them to remain in the community.
• Managing a team of healthcare assistants in the community. Introducing them to service users, shadowing care shifts to ensure the quality of care; training and upskilling healthcare assistants to ensure best quality of care.
• Assessment and facilitation of new and existing carers and clients.
• Ensure that all changes to care plans are immediately communicated to staff.
• Identify and train care assistants as directed.
• Carry out assessments on clients.
• Introduce care assistants to the clients on their first call.
• Spot checking teams of care assistants to ensure:
  • They are working to the agreed care plan.
  • They are working within their code of practice set out by Contact Care.
  • There is a safe working environment.
  • Equipment is being used correctly.
  • Client care is at a high standard.
• Supervising and directing activities of care assistants.
• Accepting and processing changes and amendments to existing rosters.
• Assigning care workers to clients alongside Rosering team and Client Service Manager.
• Ensuring all working patterns meet the needs of the company, clients and carers.
• Provide additional cover for client cases.
• Ensuring adequate cover is available for sickness, absenteeism or holidays.
• Liaising with clients and care workers to ensure an efficient service provision.
• Working with other members of the team to ensure high quality service provision.
• Maintaining accurate client database records.
• Any other duties as deemed necessary by the business.
• On call on week on / week off basis (4 week cycle).
• To support and assist Client Services Manager to complete tasks effectively.

Requirements

• FETAC or QQI Level 5 in Healthcare or an equivalent Healthcare Qualification.
• Minimum of 1-2 years of experience in a supervisory role OR Minimum of 2 years of experience as Healthcare Assistant.
• Good IT skills in Microsoft Office and Outlook.
• Excellent communication skills.
• Full Clean Irish/EU Driving Licence.
• Own Car (Optional).

Benefits

• Competitive Salary.
• Pool Car provided.
• Rewarding working environment.
• Work Mobile Phone.
• Work related expenses will be paid.
• Further professional development.
• Free In house trainings.