Client Care Lead (Practice Manager / Lead receptionist) Client Care Associates Enfield
Posted 7 hours 15 minutes ago by Hellovet
Pay:£30,000.00-£36,000.00 per year
Job Description:
Lead Client Care Associate ( Veterinary Practice Manager / Head receptionist)
Launch the Future of Vet Care with Hello Vet!
Location:Enfield Hours:Full-time Salary:Competitive + Amazing Perks
Practice Launching:A Brand-New Veterinary Experience - Be There from Day One!
AtHello Vet, we're not just opening a veterinary practice - we'rereimaginingwhat veterinary care can be. We're combining the best of innovation, compassion, and design to create anext-generation practicethat delivers an unforgettable experience for pets, their people, and our team.
We're on the hunt for atrailblazing Lead Client Care Associateto help launch our stunning new practice and become the heartbeat of our client journey. If you're a natural leader who lives to create outstanding experiences, thrives in fast-paced environments, and LOVES animals - this is your moment.
What You'll Be Doing- Leading with heart and purpose- inspire and manage a top-tier Client Care team across our amazing site and local satellites.
- Being theface and energyof Hello Vet - greeting clients, solving problems, and making each visit feel personal and effortless.
- Designing and refiningour client journey - from online booking to heartfelt goodbyes.
- Collaborating with our exceptional clinical team to deliver aseamless, elevated experienceevery single day.
- Harnessing technologyto supercharge service, streamline operations, and wow our clients.
- A seasoned pro with experienceleading client care or reception teams, in a veterinary environment.
- A truepeople-personwho can uplift a team, connect with clients, and juggle tasks with ease and warmth.
- Tech-savvy and solution-oriented- you see new systems as opportunities, not obstacles.
- Calm under pressure, endlessly kind, and always focused onmaking things better.
- Willing toflex your scheduleto meet the needs of our growing, vibrant team - including weekends.
- Be afounding team memberin a truly groundbreaking practice.
- Join a team that'sas passionate about peopleas they are about pets.
- Thrive in a role that'svaried, meaningful, and full of growth opportunities.
- Be part of a culture that celebratesjoy, compassion, and community.
- Equity within the business.
- Wellbeing support including paid lunch breaks, free lunch and snacks, Employee Assistance Programme (EPA) and mental health first aiders.
- Free veterinary care for your pets and cost-price medications.
Let's Create Something Incredible - Together
This isn't just a job. It's your chance toshape the future of veterinary care- and have a blast doing it.
Apply nowand bring your energy, ideas, and love for animals to Hello Vet.