Client Care Advisor (16.25hrs)

Overview

Receptionist role at Scarsdale, Park Farm (part-time).

How You'll Make a Difference

As a Receptionist, you will be the first point of contact for clients, delivering a welcoming, professional and compassionate experience at every interaction. You'll support the smooth running of the practice by managing appointments, handling enquiries, and communicating with clients and colleagues to ensure a positive client and patient journey.

Working Pattern

• Flexible between 8am - 7pm Monday to Friday as part of a shared rota. Saturdays as part of a shared rota 8.30am to 1pm.

Key Responsibilities

• Telephones - Answering calls and dealing with the call in a manner and as per expected standards.
• Account management - Handling payments and charging for services provided by the practice, ensuring all appointments, products and services are paid for and discussions are had with regard to insurance.
• Administration - Manage client records including up-to-date contact details for all clients, appointment generation, and face-to-face, telephone and email communication with clients and colleagues.
• Manage client expectations - openly and confidently discussing client needs as appropriate to the role, referring to the clinical team as needed. Pro-actively manage appointments and client visits - booking and managing appointments as per protocol.

You Might Be a Great Fit If

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We'll Support You

We're committed to supporting your development and wellbeing from the start of your career. When you join us, you'll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers