Client Advisor - Selfridges London

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It's a skill that we've been perfecting since 1837, empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honors our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and contribute to Tiffany & Co.'s continued legacy.

As Tiffany Client Advisors, we are dedicated to welcoming all into the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding ways to celebrate them. Together with our clients, we build long-lasting personal connections.

Thoughtful

• Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette.
• Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
• Be a trusted advisor, building client development strategies to drive sales, cross-sales, and client loyalty, curating memorable experiences through sales of new creations and services.
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services, etc.).
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.

Curious

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment, and integrity.
• Connect with clients and team members by asking strategic questions and establishing lasting relationships.
• Think and act with intention to elevate, surprise, and celebrate clients' special moments, building trust through proactive and relevant services (including personalization and product care).
• Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
• Exercise resilience through challenging assignments and celebrate innovation when adopting new ways of working.
• Exhibit a positive, ambitious, and collaborative attitude, fostering an inclusive team culture of joy.

Your Profile

• Minimum 3 years of experience in a luxury retail environment or client-related experience (e.g., hospitality).
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Passion for luxury retail; jewelry/watch expertise is a plus.
• Collaborative team player with strong interpersonal and communication skills.
• Thoughtful and service-oriented with knowledge of luxury etiquette.
• Experienced in deploying sales strategies and clienteling initiatives.
• Digitally savvy and comfortable with omnichannel tools.
• Proficiency with Point of Sale (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Must have authorization to work in the United States or the relevant country.

Preferred

• Proficiency in multiple languages.
• A college/university degree.
• Graduate Gemologist degree or previous coursework at the Gemological Institute of America (GIA).