Client Administrator

Overview

Client Administrator - United Kingdom - 18 month fixed term contract. Hybrid working based in Glasgow or Cheltenham, with a hybrid working schedule.

Responsibilities

Carry out all administration tasks for clients, ensuring a high level of service, regulatory compliance, and fair treatment of all clients.

• Deliver client focused administration within defined service levels, priorities, and quality standards.
• Take responsibility for client communication and task ownership, ensuring full understanding of client needs and adherence to documented procedures.
• Record time accurately against tasks daily, minimising non billable time.
• Act in accordance with BW values, behavioural competencies, and treat customers fairly.

Qualifications

• GCSE Maths and English at grade C/5 or equivalent.
• Desirable: experience in pensions and teamwork environment.
• Preferred: knowledge of the SIPP marketplace.
• Strong communication and interpersonal skills.
• Attributes: hard work, attribute to continuous development of skills and knowledge.

Benefits

• Competitive discretionary annual bonus.
• Generous pension scheme (8%).
• Private medical cover, life assurance (x4 x10), group income protection (65%), up to 30 days holiday per year with holiday trading.
• Voluntary benefits: electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, sports allowance (up to 50% of gym membership), travel insurance, paid volunteering, retailer discounts.

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here .