Client Accounts Administrator Croydon

DIVISION B-hive Property Solutions (CF)

QUALIFICATION LEVEL Maths and English at GCSE (A-C) or equivalent

Main Responsibilities

• Ensure that service charges are accounted for in accordance with the RICS Code of Practice, ARMA-Q rules, accounting regulations, and other HML best practices. This includes the accurate and timely issue of service charge accounts (within 6 months of the year-end) and issuance of section 20b notices where applicable. Also includes statutory accounting and taxation affairs.
• Prepare and reconcile information on PMS, including year-end adjustments, reserve fund transfers, and expenditure checks. Ready the accounts admin team for the year-end audit packs.
• Respond to queries from property managers, accountants, and clients within 3 working days.
• Liaise with property managers and external auditors via email, phone, and in person to obtain approval of year-end service charge accounts within 6 months and company accounts within 9 months of the year-end.
• Prepare year-end balancing service charge surplus/deficit calculations, input the balancing amount, and raise credit notes/manual demands as needed.
• Assist in preparing Section 20b notices within the 6-month deadline, including drafting expenditure for approval.
• Update the control sheet daily, ensuring accuracy.
• Assist with additional ad hoc accounting or administrative tasks as directed by the Client Accountant or Manager.

Personal Requirements

• Understanding of all HML Processes, Practices, and Ethos
• Strong interpersonal and communication skills
• Customer-focused
• Organizational skills
• Ability to work independently and as part of a team
• Good numerical skills
• Diplomacy
• Ability to prioritize and work under pressure within strict deadlines
• Experience in property management is a plus but not essential

Randstad CPE values diversity and promotes equality. We encourage applications from all sections of society and support reasonable adjustments during the application process.

Candidates must be eligible to live and work in the UK.

We act as an Employment Agency for permanent vacancies and as an Employment Business for temporary/contract roles.