Clerical Services Co-ordinator

An exciting opportunity has arisen for a Clerical Services Co-ordinator within the Division of Medicine, based at Ysbyty Glan Clwyd.

The Clerical Services Coordinator will be responsible for the provision of operational and day to day management of clerical and administration services Medicine, working closely with the Site Specialty Managers.

Medicine is a fast paced and diverse Division, consisting of: Gastroenterology, (including the Endoscopy Unit, Renal (Including the Renal Dialysis Ward), Respiratory, Cardiology (Including the Cath Lab and ECG), COTE, Rheumatology, Diabetes and Neurology and the Medical Wards.

Main duties of the job

The post holder will provide day to day operational management of the administration and clerical staff within the Division.

The Clerical Services co-ordinator will support the Medicine Management Team in ensuring sound administrative processes are in place to support the Directorate clinical teams in achieving operational objectives in an efficient and effective way.

Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Equal Employment Opportunity

We are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.

Qualifications

• Good standard of general / higher education (Certificate Level)
• Evidence of continuous / ongoing learning
• Degree level (Management) or equivalent experience.
• Professional Management Qualification
• Currently pursuing a qualification in NHS Management

Experience

• Extensive experience of staff management
• Previous experience of managing financial resources
• Knowledge of waiting list management
• Experience of handling complex/sensitive complaint or situations/ issues
• Able to communicate with all levels of staff representatives and managers in a clear and confident manner
• Sound knowledge of IT system
• Previous NHS experience
• Experience of project work
• Management of databases

Aptitude and Abilities

• Evidence of potential for effective leadership including ability to : Introduce new and innovative work practices Initiate change Motivate staff Delegate Prioritise tasks Manage 'difficult' personalities
• Ability to demonstrate excellent: Communication and written skills Problem solving skills Time management skills Counselling / supervision skills Organisational skills Proven ability to work to tight deadlines Sound knowledge of Patient Confidentiality
• Ability to demonstrate tact and diplomacy when working with others
• Accuracy of Application Form
• Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks
• Ability to speak Welsh

Values

• Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment

Other

• Ability to work on own initiative but also work as part of a team
• Ability to work in a busy environment and cope under pressure
• Able to work flexibly.
• Ability to demonstrate the desire to pursue a progressive management career in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.