Clerical Officer- Radiology

Position

Clerical Officer - Radiology Department - Glasgow (Part time, 20 hours per week).

Location: Glasgow Royal Infirmary (x ray department) with coverage required at Stobhill ACH, Glasgow Dental Hospital and other GGC imaging departments as needed.

Working Patterns

• Base location: Glasgow Royal Infirmary.
• Part time permanent position, 20 hours per week.
• Shift pattern: Monday to Friday, 4pm to 8pm. Open to job share; applicants may indicate preferred days.

Key Responsibilities

• Provide efficient reception and clerical support service within the Radiology Department.
• Update Radiology computer system (RIS) - register confidential patient data and update demographics accurately.
• Maintain patient demographics, appointments, waiting lists and tracking information to provide complete audit trails.
• Coordinate CRIS diaries alongside radiologist and radiographer sessions after distribution of the weekly rota to ensure session utilisation and National Waiting Time Guarantees.
• Coordinate patient appointment letters and relevant preparation information, including fasting instructions, in line with NHS Government waiting time regulations.
• Communicate with patients regarding changes, cancellations, and transport arrangements; respond to concerns in a sympathetic, professional and diplomatic manner.

Qualifications, Training and Experience

• Previous clerical or administrative experience in a healthcare setting desirable.
• Knowledge of patient information systems (RIS, CRIS) and ability to maintain accurate records.
• Strong organisational skills, attention to detail, and capacity to manage multiple priorities.
• Excellent interpersonal communication skills and customer service orientation.

What We Offer

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary Sacrifice Car Benefit Scheme.
• Development opportunities: study bursaries, e learning and classroom based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

Additional Employment Information

Eligibility for a Skilled Worker visa or Health and Care worker visa is not applicable; NHSGGC does not provide Certificate of Sponsorship.

Equal Opportunity Statement

NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity, and inclusion. We are proud of our diverse workforce.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Flexible Working

We recognise the importance of work life balance and offer a range of flexible working options where service needs allow. Flexible working arrangements will be discussed during the recruitment process.

From 1 April 2026, the Agenda for Change full time working week will reduce from 37 hours to 36 hours. Part time working hours will reduce on a pro rata basis with a corresponding increase in the hourly rate to maintain overall pay unchanged.