Clerical Officer Radiology - UPMC Sports Surgery Clinic, Dublin

Full Time Clerical Officer Radiology - UPMC Sports Surgery Clinic, Dublin

Location: Sports Surgery Clinic

Job type: Fixed Term 12 Months

Responsibilities

• Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode.
• Ensures the seamless administration of the patient episode from referral to scheduling/handover to clinical colleagues.
• Ensures that the patient is properly identified and that all records match, and are verified as correct by the patient.
• Ensures all paperwork, including insurance documentation, is accurate, signed and in order prior to patient leaving radiology reception; ensures that all payments are deducted as necessary.
• Rotates between reception and call centre as required.
• Schedules patients as per requests, seeks clinical advice as necessary, and verifies patient's insurance details.
• Answers the telephone professionally and according to policy.
• Supports the retention of staff by contributing to the creation of a healthy work environment that supports teamwork; treats colleagues, patients, families and visitors with dignity and respect at all times.
• Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues.
• Ensures a quality service for patients and families by being flexible with assignments and providing staff coverage.
• Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.
• Communicates effectively and efficiently with patients, families and colleagues; addresses patient/family concerns or complaints immediately and seeks assistance as necessary.
• Contributes to team meetings and offers solutions to problems as they arise.
• Embraces change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.
• Abides by the clinic mission and values at all times and always acts as an ambassador for the clinic.
• Follows all clinic policies and procedures.

Qualifications

Education and Experience:

• Educated to Leaving Certificate Level or equivalent.

Person Specification:

• Accurate data entry and keyboard skills.
• Self directed and an ability to work independently.
• Diplomatic and tactful with the ability to build and maintain relationships.
• A team player with an open and flexible attitude.
• Excellent communication skills - written and verbal.
• Proficient in the use of Microsoft Office suite.
• Open to change and able to adapt to an ever changing work environment.
• Be of good character.
• Fluency in written and spoken English.

Equal Opportunity Statement

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

• Fully paid maternity and paternity leave for new parents.
• Competitive Pension Plan, company funded.

Performance and Recognition

• Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.

Development and Career Opportunities

• Opportunities for each employee to reach their career goals through continued learning and/or advancement.