Clerical Officer

Clerical Officer (Band 2)
Location: Belfast
Salary: £13.05 per hour
Hours: Full-Time (37 hours per week)
Working Pattern: Monday - Friday
Duration: Temporary

Application Deadline: by 5pm on Mon 15th June.

About the Role We are currently recruiting for a Clerical Officer (Band 2) to join a busy public sector housing administration team.

This role is based within the Housing Centre and supports the Belfast Regional Management Team and Belfast Housing Solutions in delivering key administrative and customer service functions.

The successful candidate will be responsible for providing accurate, timely and high-quality administrative support, working across telephony systems, inbox management, and customer correspondence within a fast-paced environment.

Key Responsibilities

• Use telephony systems to answer and manage incoming calls
  Monitor and manage main inboxes
  Draft written responses to customer letters and complaints on behalf of the Business Area Manager
  Use triage systems to allocate and manage work requests
  Record all outcomes ensuring they are proportionate, legal, auditable and necessary
  Make outbound calls to customers to gather information for assessments
  Set up and maintain databases using initiative where required
  Provide cover arrangements within the office as required
  Undertake other relevant administrative duties as needed

Essential Criteria

• IT proficiency (beginner level)
  Less than 1 year of relevant experience

• Ability to work on own initiative
  Strong written and verbal communication skills
  Ability to demonstrate motivation and a proactive approach
  Compassionate and customer-focused approach
  Ability to take responsibility for accurate and timely completion of tasks

Additional Information

• Access NI clearance required prior to appointment
  Role involves working with performance measures to understand and improve business processes
  Must be able to ensure outputs are proportionate, legal, auditable and necessary
  Flexible approach to cover arrangements and ad hoc duties within the office

Apply Now If you wish to apply or would like more information, please email your CV in Microsoft Word format to Julie at

Applicants should ensure their CV is accurate and up to date, including full employment history, licences, and qualifications.

Only applicants meeting the essential criteria will be considered.

Apple Recruitment Services is an Equal Opportunities Employer.