Clerical Officer

Job Title: Clerical Officer

Location: Belfast

Hours: 37 Monday - Friday

Salary: £13.05

This is a key administrative role requiring people who can work on

their own initiative, can demonstrate an ability to be motivated, have strong written

and verbal communication skills, are compassionate, have a drive to support

customers and able to take responsibility for accurate and timely completion of

tasks.

Main duties include using our telephony system to answer calls, using our

Board app to triage and allocate work, Monitoring of main inboxes, written

responses to customers from the inboxes, using initiative to set up and maintain

databases, outbound calls to customers to gather information for assessment, and

other ad hoc duties.

• Management of performance measures in order to

understand and improve the business

• Recording all outcomes ensuring they are Proportionate, Legal, Auditable & Necessary.

• Drafting responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload

• Band 2 will be required to provide cover arrangements within their office and to undertake other relevant duties, as may from time to time be required.

Key Requirements & Skills:

Experience: Previous experience in an office environment, customer service, or data entry is commonly needed, often at least 1 year. IT Skills: Working knowledge of MS Office Suite, particularly Word, Excel, and Outlook. Core Competencies: Communication: Excellent written and verbal communication for dealing with staff and the public. Organization: Ability to manage own workload, meet deadlines, and pay attention to detail. Teamwork: Ability to work collaboratively within a team. Competencies:

Interpersonal Skills: Enthusiastic and self-motivated. Flexibility: Willingness to adapt to changing tasks and workloads.

If you would like to be considered for this role or find out more, please email me your CV now by clicking on the link and I will be in touch. All details are treated in the strictest confidence.

If this role isn't quite right for you but you would like to look for a new opportunity, please get in contact with us.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.