Clerical Officer - Outpatients

The Outpatient Administration team work in collaboration with the Referral and Booking Service, Outpatient Nursing, Switchboard, Phlebotomy and the Robotic Process Automation teams. Together we form the Outpatient Clinical Service Unit. The Outpatient Administration team are based across five sites Leeds General Infirmary, Chapel Allerton Hospital, Seacroft Hospital, Wharfedale Hospital and St James University Hospital; and two Community Diagnostic Centres at Beeston and Armley. The main duty of this role is to provide administration support to the Outpatient clinics at Leeds General Infirmary. The administration support includes computer-based work using our Patient Administration System and providing front of house reception support, delivering a high standard of patient care. Our Clerical Officer team ensure all paperwork and systems are prepared in advance of Outpatient appointments. They also provide receptionist support across a number of reception areas; book patient appointments in person and by telephone; and ensure all post clinic actions are completely timely.

Main duties of the job

In Outpatient Administration, we place staff health and wellbeing at the heart of everything we do and actively promote flexibility in the workplace. We are committed to supporting all staff to succeed in their roles, including offering and supporting reasonable adjustments where needed. We value and recognise the power of the staff voice and encourage colleagues to act as champions through a range of staff networks, including Disability, LGBT+ and BME networks.

Job responsibilities

For questions about this job, contact:

Kirsty Slade
Assistant Patient Services Co-Ordinator

• Literacy and numeracy skills required for accurate record-keeping, appointment management and receptionist duties.
• A commitment to undertake mandatory and role-specific training as required, including additional training to meet service changes and developments.
• A clear insight into the duties and responsibilities of the post, demonstrating a thorough understanding of the role and the impact it has on patient experience and the wider service.
• Self-motivation and a commitment to provide an efficient, high-quality service in a busy and demanding environment.
• Reliability and dependability with a consistent approach to attendance, timekeeping and work responsibilities.
• A flexible and adaptable approach to duties and working practices, responding efficiently and positively to changing service needs.
• Competent keyboard skills with the ability to complete work accurately and efficiently to maintain a high-quality service.
• Good interpersonal skills with the ability to communicate politely, clearly and sensitively with patients, visitors and colleagues.
• An ability to work independently using own initiative and judgement, within established Trust policies, procedures and guidelines.
• An ability to work effectively as part of a multi-disciplinary team to deliver high quality patient centred services.

About Leeds Teaching Hospital NHS Trust

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centred Collaborative Fair Accountable Empowered.

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenses Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.