Clerical Assistant-Radiology Department

Go back East and North Hertfordshire Teaching NHS Trust

Clerical Assistant - Radiology Department

The closing date is 12 May 2026

We are recruiting for a Clerical Radiology Department Assistant who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This role supports the administration services in the department. It is demanding but interesting. The RDA team is friendly and hardworking.

The post holder must have experience dealing with the public and accurate keyboard and data input skills. Some experience of office and/or reception work is required. Previous work in a hospital would be an advantage but is not essential.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main Duties of the Job

• Provide a welcoming, caring and efficient service.
• Greeting patients, checking ID, demographics and accuracy of hospital records.
• Booking the arrival of patients on the computer with appointments and walk-in patients - patients may have electronic or paper requests - in accordance with procedures for location.
• Communicate effectively and politely with patients, their families/carers, hospital staff and outside agencies in a professional and caring manner.
• Provide correct, accurate and factual information to patients by phone and in person, respecting patient dignity and observing equal opportunities at all times.

About Us

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide. Our 6,000 or so dedicated staff ensure our patients get the best care. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We are committed to a positive work-life balance for our employees and are supportive of flexible working patterns.

Person Specification Qualifications / Training

• Maths GCSE
• NVQ Level 3 or equivalent experience
• Willingness to undertake in house training

Previous Experience

• Customer Service
• Office Work
• Teamwork
• Work in hospital or healthcare setting

Skills

• Working under pressure / multitasking
• Face to face experience dealing with the public

Knowledge

• Dealing with people
• Principles of record keeping

Other Requirements

• Understanding of and commitment to equality, diversity and inclusion
• Role model our Trust values every day

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer Name

East and North Hertfordshire Teaching NHS Trust