Claims Transformation Project Manager

The Claims Transformation Project Manager will drive large-scale transformational projects across claims, target operating model (TOM), digital delivery, and operational initiatives. This role requires a proven track record in managing cross-functional teams and delivering complex projects using a range of methodologies, including agile, lean, and traditional approaches. The Project Manager will be responsible for developing and implementing claims solutions, optimizing processes, and ensuring operational synergies across all business lines.

• Establish and maintain robust project governance (RAID, reporting, steering forums, change control).
• Drive business readiness, stakeholder engagement and adoption through implementation.
• Partner with Business Analysts to validate process improvements and ensure sustainable operational impact
• Coordinate Claims, Operations, Underwriting, IT and third-party partners to ensure aligned execution.
• Identify and upscale delivery risks early, ensuring timely mitigation and decision clarity.
• Translate Target Operating Model priorities into structured workstreams and implementation plans.
• Support development of business cases and ensure disciplined tracking of agreed benefits.
• Detect, investigate, and develop claims solutions to achieve operational savings and support Target Operating Model goals
• Build sustainable process solutions in collaboration with senior leaders and cross-functional teams
• Deliver feasibility studies and support senior management in strategic transformation decisions