Claims Team Lead: KPI-Driven Service Coach

Neilson Financial Services Limited is seeking a Claims Manager to lead a Claims team, drive performance, and ensure service excellence. The role focuses on personal development, QA, and KPI achievement in a fast-paced environment.

The successful candidate will have hands-on leadership, strong communication, and a solid understanding of FCA guidelines within a claims or call centre setting. Office-based in Windsor with a dynamic, entrepreneurial culture.