Claims Quality Assurance Analyst

Claims Quality Assurance Analyst About Your New Employer

Join a leading insurance company known for its commitment to excellence and innovation in the industry, and take on the role of Claims Quality Assurance Analyst. This is a great opportunity to be part of a company with a strong reputation for providing comprehensive insurance solutions and work with a dynamic team that values collaboration, professional growth, and a supportive work environment.

About Your New Job

• As the Claims Quality Assurance Analyst, you will evaluate claims handling procedures to ensure compliance with best practice, regulatory standards, and SLAs.
• You will conduct audits and analyse claims data to identify trends, improve consistency, and drive process improvements that reduce errors and optimise claims handling efficiency.
• You will collaborate with internal teams and external service providers on system enhancements, user testing, and process updates.
• As the Claims Quality Assurance Analyst you will manage complaint logs, provide actionable insights, support regulatory compliance, and help shape quality procedures and training initiatives to drive performance.

What Skills You Need

• MCC qualified, minimum of CIP, ideally a relevant professional or third-level qualification.
• Experience in claims within the General Insurance Industry, including at least 1 year in a quality assurance role.
• Strong knowledge of Public Liability, Employers Liability, Motor, and Property claims, including regulatory and operational requirements.
• Customer-focused, flexible, self-motivated; detail-oriented with strong organisational skills, able to perform under pressure in a dynamic environment.

What's on Offer

• Competitive salary, discretionary bonus, generous pension scheme, and health allowance for employees and dependents.
• 24 days annual leave with option to purchase more, 10 public holidays, 2 extra company days, comprehensive family leave policies.
• Life assurance, income protection, discounted insurance, complimentary lunch and coffee, active sports & social club, Bike to Work Scheme.
• Learning and development opportunities, exam and study leave, employee wellness initiatives, and access to Employee Assistance Programme.