Claims Operations Technician

Avencia are partnered with a global insurer who are looking to recruit a Claims Operations Technician in their London office.

The team supports claims operations and premium processing for outsourced partners. You'll deliver a proactive, flexible service while ensuring compliance with internal procedures and maintaining high standards of data quality and service delivery.

Key responsibilities

• Accurately input and validate claims data to support reporting and analysis
• Monitor claims systems and liaise with technical teams to ensure compliance
• Manage claims notifications, correspondence, and allocation
• Process payments, reserve adjustments, and other financial transactions
• Handle bordereaux processing (claims and premium) in line with guidelines
• Perform reconciliations across claims, premiums, and inter-company accounts
• Support cashflow management and large payments
• Produce MI and KPI reports, resolving queries with internal and external stakeholders
• Assist with audits, compliance, and governance activities
• Maintain process documentation and support continuous improvement initiatives

Skills & experience

• Experience in insurance (claims, operations, technical accounting, or admin)
• Bordereaux experience preferred but not essential
• Strong attention to detail and ability to work with large datasets
• Good understanding of insurance terminology
• Proficient in Excel and Word
• Strong communication and organisational skills
• Analytical mindset with good problem-solving ability