Claims Operations Manager

INTL Claims Manager I - CH07YY

This role is based in London, UK and requires the appropriate right to work.

Job Responsibilities & Competence

• Accountable for the operations and change strategy for GS Claims International.
• Accountable for the claims operations department.
• Manage projects and key initiatives including technology roadmaps, claims governance, data & analytics, and delegated/vendor management, coordinating priorities with Heads of Claims (HoC) and executing to agreed timelines.
• Monitor tracking of CMS benefits.
• Manage the process improvement group to execute changes that optimise and improve claims services.
• Leverage HIG tools and resources to execute improvements, ensuring alignment where applicable.
• Ensure the operations teams drive and implement consistent best practice across GS International Claims.
• Act as the main point of contact for claims operations and change.
• Explore and utilise automation opportunities and other enablers to achieve optimisation objectives and efficiencies.
• Contribute to building a cost effective department through improved segmentation, tool sets and shared service initiatives.
• Maximise usage of CMS capabilities and ensure alignment with HIG strategy and the Lloyd's/London Market strategy (Gemini/DA SATs/Lloyd's Blueprint, etc.).
• Ensure inclusion and awareness of internal change initiatives that affect Claims (e.g., EDW/DW projects and change).
• Work closely with the US Operations and Claims Solutions teams.
• Pro actively seek IT related initiatives, including GenAI, that may improve claims processes.
• Contribute to ensuring the Unit's Key Performance Targets are met.

Qualifications and Capabilities

• Experience in change management.
• Strong people management skills.
• High ability to take initiative and execute improvements in claims process and design.
• High level of influencing skills.
• Excellent time management skills and ability to keep stakeholders updated.
• Good leadership skills.
• Good project planning discipline with a proven track record of delivery.
• Good organisational skills and pro activity in work ownership.
• Numerate and highly computer literate.
• Team player with excellent stakeholder communication skills for both internal and external customers.
• Ability to innovate and motivate.
• Strong Excel and PowerPoint skills.
• Experience with Management Information tools.
• Experience in operational and change management, preferably in a claims, operations or insurance role.
• Willingness to continue developing knowledge of insurance through formal and informal learning.
• Reasonable standard of education.