Claims Lead

In this dynamic role, you will manage the running and continuous improvement of Flood Re's claims operations.

You will work with the Operations Manager and other business functions within Flood Re to ensure Operations supports the Schemes' evolving needs, as well as those of industry participants, vendors and other external stakeholders.

No day is the same, so your energy, creativity and problem-solving skills will be put to good use. This role provides significant access to the Executive Committee and other senior business leaders, and exposure to the Board.

• Claims Approvals: Approve claims in line with Flood Re Eligibility criteria, including high value claims in excess of £100,000
• Complex claims queries: Be a key escalation point to resolve complex queries. This will involve working with the legal and finance teams where required.
• Claims Reporting: Develop, produce and own key report on claims. Liaise with Finance to ensure all key information required for reporting purposes is available.
• Business Insights: Lead the provision of claims business insights including Build Back Better claims.
• Market Relationships: Work with the Market Engagement Team to build relationships and rapport with industry participants including insurers, MGAs and Delegated Authority schemes that cede directly to the Scheme especially on matters relating to claims
• Continuous improvement: Harnessing insights from performance monitoring & reporting to aid continuous improvement in Bordereaux processing and operational risk management.
• Knowledge share: Inspire and support other members of the Operations team to achieve high levels of performance.

Knowledge and Experience

Technical

• Significant experience and technical understanding of claims and underwriting processes including bordereaux management for a reinsurer or personal lines / home insurer; and reinsurance principles, treaty rules and data flows.
• An insurance qualification such as CII Diploma is an added advantage.
• Minimum 3-5 years of experience in property insurance claims, ideally with exposure to large or complex household claims, including Flood.
• Proven track record of managing claims from first notification to settlement.
• Strong background in interpreting insurance policies, including coverage limits, exclusions, and endorsements.
• Familiarity with identifying potential fraud indicators and escalating appropriately.
• Competence in Microsoft Office Suite, especially Excel and Outlook. Support desk tooling experience preferred, but not required.
• High attention to detail and accuracy.
• Ability to work independently and manage a varied caseload.
• Organised and able to prioritise effectively.

Interactive Skills

• A team player who openly supports, encourages and shares knowledge with colleagues.
• A people manager driven by the success and engagement of its teams.

Find out more about our rewarding roles, supportive culture and comprehensive package here.

Flood Re is a world first - a collaboration between government and the insurance industry that makes flood cover in household insurance policies more affordable.

You'll be joining a team of talented individuals from a variety of backgrounds, working to deliver an increasingly important social purpose.

Find out more about our rewarding roles, supportive culture and comprehensive package here.