Claims Handler - Professional Indemnity and Management Liability

Job Type: Permanent

Build a brilliant future with Hiscox.

Responsibilities

• Manage a portfolio of professional indemnity and management liability claims with values up to £100k.
• Demonstrate customer focus throughout the claims lifecycle, engaging stakeholders and striving for a positive outcome.
• Investigate and manage claims from initial notification to closure, including third party claims from pre litigation through final settlement.
• Review and confirm policy coverage positions, increasing confidence in in house decisions.
• Set claim strategy, handle in house pre litigation where possible, and implement claim prevention strategies.
• Select, instruct, and actively manage law firms and experts, ensuring proactive indemnity and cost control.
• Liaise and negotiate with clients, brokers, claimants and their representatives, attending mediations, JSMs, and court hearings.
• Manage the claims portfolio against the CUG and relevant KPIs and SLAs, proactively identifying fraudulent claims and recovery opportunities.
• Identify trends and concerns, reporting to stakeholders through quarterly updates and internal training sessions.
• Develop and maintain relationships with internal stakeholders-underwriters, product and sector heads, customer relations, wording, conduct-showing commercial awareness.
• Build and sustain external stakeholder relationships-insureds, brokers, law firms-demonstrating commercial awareness.
• Provide technical advice on coverage, strategy, and reallocation based on DAs' referrals.
• Assist the continuous improvement of the claims operation, embracing new technologies such as Co Pilot and digital tools.
• Participate in group, UK, or claims wide projects and change programmes, offering SME assistance as agreed with management.

Candidate Profile

• Newly qualified solicitors with commercial litigation experience or candidates with claims handling backgrounds.
• Experience in claims handling or a comparable role within a legal or insurance environment.
• Professional qualifications relevant to claims handling-Solicitor, CILEX, equivalent, or CII.
• Experience or exposure to professional indemnity and/or management liability claims, or transferability from commercial litigation.
• Sound understanding of pre action protocols and commercial litigation processes.
• Ability to proactively manage a caseload and make autonomous decisions on policy coverage and claim resolution.
• Proven stakeholder management across clients, brokers, legal partners, and internal teams.
• Strong communication and interpersonal skills, confidence in challenging conversations, and clear outcome delivery.
• Excellent organisational skills managing a varied workload across diverse claim complexities.
• Some experience in Employment Tribunal dispute resolution is advantageous but not essential.

Benefits

Flexible working arrangements-discussed with the resourcing team to suit the role.