Claims Advisor Property Damage

Ready to make an Third Party Property Damage team as a Claims Advisor and be at the heart of resolving complex cases, supporting customers, and driving positive outcomes every day. The core training lasts for the first 8 weeks of your role and is completed virtually. The starting salary is £27,750 plus benefits. Location: Our vibrant Leicester office is conveniently located in the city centre, just a short walk from the train station and easily accessible via major road routes. Your Role: As a Third-Party Property Damage Claims Handler, you'll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You'll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service. skills- Clear and confident phone manner, ability to Problem solving skills-Ability to assess claims and resolve issues efficiently Organisation skills- Keeping claims up to date and managing workload efficiently. Negotiation Skills- Resolve disputes and achieve settlements effectively. Empathy & Active Listening Skills-Handle sensitive conversations with customers who may be distressed. Collaborate with internal teams to gather insights and share knowledge for continuous improvement. Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening) Computer Skills: You will confidently use computer systems to record, track and manage liability cases with accuracy and efficiency What we offer: Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. Benefits you'll receive:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.